Quezon CityInternshipAre you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.
Job DescriptionKey Responsibilities : Data collection and organizationCollects, analyze and summarize informationElicit information on how the process actually work before documenting definition and attributesDiscover patterns and trends in data collectedWork closely with Business Support in maintaining inventory lists and logs of operational issuesRespond to adhoc report requestsProcess Review and EnhancementAnalyze process models as they are (As-
is), compare them to the future state (To-be) and determine the necessary changes in getting to the improved state.Perform continuous reviews of a process or system to align processes (e.
g. models, goals, expectations) with changing business conditions and new products and service offeringsWork closely with Transition Analyst and other SMEsOperational efficiencyCreates data mapping documentation between different sourcesDocument process capabilities & performanceDetermine opportunities in operations to become leaner and more efficient, e.
g. detect the weakest link of the chain, or what handoffs post the most potentially damaging disruptionsDevelop preventive measures and document issue resolution proceduresStakeholder ManagementDocument processes in the appropriate format (Use cases, Playbook, Standard Operating Procedures, Work Instructions)Prepares customers by conducting training to end usersCreates and maintains related documentation pertinent to identified changes such as data mapping, process flow diagrams, business rules, service level agreements for successful receipt, delivery and change in transactionsMaintains quality service by establishing and enforcing organization standardsQualifications : University Business Degree and / or recognized designation Management Information, Economics, Business, Finance, Computer Science or EngineeringWorking experience on using Lean Six Sigma or TQM practicesExperience documenting processes and practices, in accepted project methodology , while effectively prioritizing multiple tasks, priorities, projects and deadlinesIntermediate to Advanced Excel skills and experience with database applications, preferredIntermediate skills in using MS Visio or other process modeling applicationsIntermediate skills in MS Project and SharePoint, InfoPath or other project management applicationsStrong oral / written communication skills required to interact with senior officers and representatives from other Divisions and functional departmentsDemonstrable experience in a similar roleLogical, structured approach to performance monitoring and tuningAbility to work closely with the business to understand requirements and craft solutionsLogical, structured approach (e.
g. to prioritising work, problem analysis and resolution)Competencies : Well-developed analytical skills, with the ability to define document and resolve problems utilizing a variety of analytical toolsCapable of gathering and validating requirements in order to resolve issues and problemsGenerates new and unique ideas, approaches and solutions to problems and opportunities.
Openly questions traditional assumptions.Good working knowledge on investments and finance, supporting business applications and proceduresUnderstands expectations that were set with client and recognizes when issues / events may affect deliveryProven ability to quickly and easily adapt to changes within the business and organizationDemonstrated ability to prioritize own work within project timelinesCompetent at facilitating, creating materials and presenting level appropriate material in a small group meetingEffective interviewing, negotiating and influencing skillsStrives to seek out ways to improve team dynamicsThis position description is intended to describe the general nature and level of the work being performed by employees in this job.
It is not intended to be a complete list of all responsibilities, duties and skills required for this job classification.
If you are ready to unleash your potential, it’s time to start your career with Manulife / John Hancock.About ManulifeManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.
We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers.
As of December 31, 2018, we had over $1.1 trillion (US$794 billion) in assets under management and administration, and in the previous 12 months we made $29.
0 billion in payments to our customers.Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years.
With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.
Manulife is committed to supporting a culture of diversity and accessibility across the organization. It is our priority to remove barriers to provide equal access to employment.
A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation.
Information received regarding the accommodation needs of applicants will be addressed confidentially.