Customer Service Specialist ( Bilingual Spanish )
Wells Fargo
Manila, Metro Manila, Philippines
5d ago

About Wells Fargo

Wells Fargo & Company (NYSE : WFC) is a leading global financial services company headquartered in San Francisco (United States).

Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients.

We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace.

Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.

We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo.

It all begins with outstanding talent. It all begins with you.

Market Job Description

About Wells Fargo Philippines

Wells Fargo Philippines

enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics .

We operate in Taguig City, Metro Manila.

About the Role

Customer Service Specialists (internally known as Customer Success Specialists or Phone Bankers) primary responsibility is to respond to routine to complex inquiries and complaints from customers regarding financial products and services

Responsibilities

Customer Service Specialists

serve customers by phone, email and letter.

Supports the following business lines : Consumer Service, Consumer Sales, Premier Banking, Credit Card Customer Service, the National Business Banking Center, Online Customer Service, and Home Equity Service.

Customer Service Specialists

spends nearly 100% of his / her time on the phone answering questions for Wells Fargo customers. An excellent Phone Banker will be able to handle 100-120 calls per day while maintaining a high level of customer satisfaction.

It involves overcoming customers' banking concerns, which can include some escalated issues

Customer Service Specialists

are expected to offer products and services and achieve aggressive goals, which are measured daily. Our best bankers thrive on customer interaction and never miss an opportunity to enhance the customer's relationship with Wells Fargo by marketing new products and services.

They always handle each customer with a friendly, courteous touch while following strict procedures for handling various types of inquiries

Customer Service Specialist

is responsible in answering inquiries, resolving problems, promotes and sells products and services. Has clearly defined productivity and sales goals / quotas which may include cross-sell, product referrals and profit.

Responsible for responding to routine to complex inquiries and complaints from customers regarding financial products and services

Assesses customer needs and promotes / suggests alternative products or services

Market Skills and Certifications

  • Completed at least 2 years in college
  • At least 4 years customer service experience in BPO / contact center operations
  • Good communication skills
  • Amenable to work on shifting schedule
  • We Value Diversity

    At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.

    We comply with all applicable laws in every jurisdiction in which we operate.

    58740

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