Director, Training
Naga City, Cama, PH
4d ago

At Quantrics, we consider our people our most important asset. Our focus is not only on creating a great customer experience its about building and promoting a culture of constant team member growth, creating a sense of family, and working together to improve our lives and the lives of those in our local communities

We do not just offer a stellar working environment; we also offer amazing benefits and very competitive compensation packages.

We also make employee advancement and overall wellbeing a priority because we value our employees above all else.

Are you a passionate leader who can work with Executives, Senior Managers, and Managers to sustain proper flow of functions and responsibilities within the Training team?

Is it easy for you to create and develop strategic plans for all Training programs?

Are you detail-oriented and keen on analytics?

Imagine having the opportunity to join an organization that is committed to your professional growth and development. At Quantrics, you will be a part of our amazing team where you will have an opportunity to work with other like minded and passionate individuals in an environment where it is fun, fast paced, exciting and ever changing.

You will have an opportunity to :

  • Oversee, create and develop strategic plans for all Training programs. You will be reporting directly to the VP of Training and be responsible for ensuring the success of all site support functions while adhering to company policies and procedures
  • Lead, develop and coach a team of 50 plus Senior Training managers, Senior Trainers and Trainers
  • Ensure that all training deliverables are met and properly executed
  • Be the POC for all training classes across all sites and set proper guidance on how to improve ramp plans, training execution, hiring plan updates, contingency campaigns, and other training-related concerns
  • Ensure that an adequate supply of training resources is met while maintaining quality of service
  • Work collaboratively with internal and external skateholders
  • Lead by example, demonstrating all aspects of the Quantrics CREED
  • Focus on analytics, (i.e. trainer statistics) to deliver better performance
  • Develop and manage to an overall training strategy, capitalizing on trainer utilization and effectiveness
  • Work closely with the Executives, Senior Managers, and Managers to sustain proper flow of functions and responsibilities
  • Ad-hoc tasks, as required
  • You will be a great fit on our team if

  • Has at least 10 years experience in Training with 5 years of experience as a senior leader
  • Operations leadership experience preferred
  • Candidate must possess at least a bachelor’s degree
  • Ability to foster professional working relationships
  • Excellent knowledge using MS Office tools
  • Ability to support multiples sites
  • Ability to analyze data and operation processes
  • Detail- and process-oriented
  • Superior written and verbal English language skills
  • Strong leadership and coaching ability
  • Ability to put complex theories into simple and easy-to-apply terms
  • Willingness to travel
  • Ability to work in a 24 / 7 rotating shift environment. Night shifts will be required.
  • If this role sounds interesting to you, please click apply. We’d love to hear from you!

    Additional Information :

    Position Type : Management

    Job Status : Regular - Full Time

    Position Level : Q41

    Application Deadline : 09 / 14 / 2021

    Quantrics is committed to fostering an inclusive, equitable, and accessible environment where all employees and customer feel valued, respected, and supported.

    We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.

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