Responsible for daily operational performance management and ensure both contractual and operational KPIs are met
Act as point-of-contact of the company and the client in the following areas, but not limited to, billing, credit management, cash applications, order management, and collections
Act as an escalation point for all Order-to-Cash related issues raised by the client.
Communication with the client to ensure that the AR department complies with the latest changes in the procedures
Open for JLPT N2 Passer or level or Japanese National
Japanese National can speak English
Open for Japanese nationals who are currently in the Philippines.
Atleast 4 years of experience in managerial
Must have BPO / Shared Service experience