The Collections Specialist is responsible for the activities of the Collections recovery team, prepare daily, weekly & monthly reports to management, and ensure all Collections activities comply with company policies & legal requirements.
Key Responsibilities :
Ensures that group targets are achieved and / or maintained.
Creates strong customer service orientation & collaboration, results orientation & strategic thinking within the Collections unit.
Aligns group members to comply with all Collections Standard Operating Procedures.
Acts as point of escalation for Collection BU and Account Related Concerns.
Ensures posting of payments within SLA
Reports audit findings to Head of collections for necessary disposition and rectification.
Handles complaints or difficult calls
Build a coaching and feedback culture driving performance improvements and focused on cascading individual contributions to team stats of each team member.
Monitors and controls delinquency and minimize credit losses
Fintech Operations (either in Credit Underwriting, Collections, and / or Customer Service) and has an understanding of the Credit Customer Lifecycle Process.
Do cross-functional partnerships with other business units to ensure that assigned Cluster's
Assists in field collections and / or barangay case filing when necessary.
Monitors call reports and field visits to make sure collectors are making enough phone contacts and visits each day
Cascades SariSuki’s target into collections team target
Develop talent within the team by providing consistent direction and support to achieve stretch targets and take leadership positions
Manages the team on a daily basis including resolving issues and maintaining high motivation levels within the team
Complete accurate, objective and fact-based performance appraisals for all direct reports on time
Provides input to performance appraisals of peers
Qualifications :
Bachelor degree in Banking and Finance, Accounting, Legal Management, Business Administration, or any related cours
At least 3-5 years of relevant credit and collections experience with a good track record .
Goal and results oriented : Track record of success in achieving targets on time in a rapid growth, start-up environment Relentlessly driven and seeks challenges : Willingness to drive growth and able to embrace and tackle challenges
A natural leader who has the ability to motivate and coach a team of diverse team members with different experience levels and skill sets
Effective in engaging and influencing Collection team members to achieve targets,
Start-up experience : Candidates with start-up experience is preferred 
