The Salesforce Marketing Cloud Consultant will work within the pre-deploy design and configuration function of the RCI Salesforce Systems business team.
The Salesforce Marketing Cloud Consultant maintain a blend of responsibilities that span the spectrum of Marketing cloud configuration with integration experience.
Responsibilities include (but are not limited to) :
Participating in strategic and tactical planning discussions to continuously improve the salesforce.com platform
Participating in integration designs and developments
Strong client facing consulting experience
Present solution focused summaries of the platform architecture and integration capabilities
Ability to work with team to design and scope the time and effort required to implement client solutions.
Strong communication skills and ability to interact with technical and non-technical stakeholders.
Managing operational requests and assisting in the escalated resolution of support issues, working with diverse user groups when required
Creating and maintaining system interface diagrams, functional designs, and technical specifications
Proactively identifying production risks and creating actionable mitigation plans
Participating in the Agile development process where applicable / appropriate
The Marketing Cloud Consultant will work alongside their fellow Salesforce team to understand and proactively monitor all aspects of the Marketing Cloud configuration.
Where applicable and necessary, she / he will collaborate with internal / external Salesforce Architects / Integrators solutions and / or other internal data / technical associates when the complexity of identified solutions warrants it.
The successful candidate will work with key stakeholders to execute configuration & integration changes derived from specific RCI initiatives or resulting from Salesforce platform releases / upgrades.
Education : Graduate (Technology is preferred) with relevant work experience.
Technical Requirements : Certified Marketing Cloud Consultant.
Knowledge and Skills :
Minimum 4 to 5 years' experience Marketing Cloud implementation experience
Experience with email and / or marketing automation software and integration with databases
Knowledge of the HTML and CSS
Experience with integrations to external systems through middleware
Salesforce Communities and Salesforce Service Cloud knowledge added asset
Deep understanding of Salesforce.com technical requirements, system configuration, user requirements and all related policies and procedures
Ability to work / meet deadlines
Excellent verbal and written skills