Quality Assurance
Wipro Limited
CEBU CITY, PH
5d ago

PRINCIPAL RESPONSIBILITIES :

  • Responsible for auditing Patient calling voice record which were taken by the associates
  • Conducting regular audits of representative work for accuracy and quality
  • Preparing and analyzing reports of audit review and performance issues with a focus on identifying trends, instituting continuous quality improvement initiatives, and identifying and providing ongoing training opportunities for representatives
  • Quality Analyst should understand the RCA and Error Pareto concept to improve process accuracy
  • Should be effective in sharing feedbacks and conduct briefing session at the start of shift
  • Appropriate documentation of claims is required on Client application
  • Understand client requirements and specifications of the project
  • Create TNA based on audit findings and Process specifications
  • Ensure targets are met on daily / weekly / monthly basis within the stipulated timelines
  • Ensure that the deliverables to client adhere to Quality Standards
  • Prepare and maintain audits reports on a daily / weekly / monthly basis and will be responsible for external QA score
  • MINIMUM REQUIREMENTS :

  • UG / PG Graduation in any stream with excellent comm skills in English (Written and Spoken)
  • Overall 4+ years of RCM experience having sound Call services knowledge alongwith 1+ years of experience as QA in Patient call services
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