Fraud and Risk Manager
TaskUs
Imus, Cavite, Philippines
3d ago
  • It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion;
  • exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world that’s what it takes to get there.

    If that's something you want to be apart of, apply today!

    Job Overview :

    The Fraud Risk Manager will work both independently and collaboratively within a global organization and make key risk management decisions.

    He will primarily oversee the Risk Management Analyst and Fraud and Risk Associate and will be reporting directly to the Fraud and Risk Management Director .

    The Operational Fraud Risk Manager will be responsible for providing strategic planning for their region to prevent, eliminate and mitigate operational risks .

    They are also expected to (i)be able to develop and implement Risk Management practices that are in line with the Organization’s direction and regulatory frameworks being followed (ii) Report Operations Risk issues and Decisions to Senior Management on a regular basis (iii) Train and develop the team and himself to adopt to new risk management practices

    This position is expected to work on shifting schedules and could move sites depending on need.

    Job Description :

    Manage Risk Management Analyst and Fraud and Risk Associate to ensure that they meet their quarterly goals and commitments.

    Provide a strategic plan to prevent , eliminate and mitigate risk. This includes but is not limited to developing and enforcing operational risk policies and standards for risk management.

    Development of key action items and recommendations to mitigate risk for both clients and operations.

    Represent the team and ensure regular collaboration and communication with Senior Management.

    Lead on actions for process improvement for the department.

    Participate in regulatory Audits as needed.

    Primary point of escalation for the Risk Management Analyst and Fraud and Risk Associate.

    Conduct necessary administrative work to support his / her team and management.

    Perform necessary functions as needed by Management specially those aligning to the companies growth.

    Required Skills / Experiences :

    Bachelor’s degree or a Bachelor’s degree or a combination of education and experience.

    At least 3 years experience in Risk Management and other relevant areas.

    Someone with a solid understanding and experience on BPO / KPO practices.

    Experience on Client Management.

    Good knowledge on security controls such as PCI, SOC2, HIPAA, ISMS,COBIT, NIST etc.

    Someone with experience and background on the Fraud Investigation and Litigation process for Cyber crime.

    Relevant Information Security certification is an advantage.

    Someone with sound technical writing, documentation, and communication skills are required.

    Someone with understanding of the system hardening processes, tools, guidelines and benchmarks is a plus.

    This position is expected to work on shifting schedules and could move sites depending on need.

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