Delivery Lead
Barhead Solutions Inc
Metro Manila, PH
4d ago
source : Monster

Responsibilities :

•Provide overall management of the assigned project delivery team including resource allocation and utilization, forecasting and budget for consulting services work, while monitoring project health & performance

•Work to continually improve, refine, and champion service delivery methodology and procedures

•Ensure services are provided according to quality standards and documented procedures to achieve successful delivery of implementation engagements

•Resolve project delivery issues, mitigate risks, and escalate as needed

•Manage customer expectations and ensure customer satisfaction

•Plan resource requirements and workload prioritization in collaboration with onshore counterparts

•Support pre-sales activities which includes but are not limited to participating in sales calls, addressing RFPs and preparation of proposal estimates / POC / demo

•Provide business solutions or implementation design as needed

•Review and approve direct team’s time and expense reports

•Evaluate performance of employees in the assigned project delivery team

•Periodically report to management team on targets, status of projects, resource requirements

•Coordinate with operations team on administrative requirements (eg invoicing, employee engagement, recruitment, etc)

•Perform other tasks or function that maybe required by management

Qualifications :

•At least 8 years experience in consulting services and delivery management

•At least 5 years experience in project management

•Strong presentation skills, excellent written, and verbal communication skills

•Experience working with enterprise wide implementation projects

•Experience working with Australian clients and counterparts is an advantage

•Experience in CRM / SaaS implementations

•Bachelor's degree or equivalent, preferably in Computer Science / IT / Business Management

•• Experience working in an IT consulting organization or environment

•Experience with different project methodologies (Agile, waterfall, et al.)

•Experience in working in a global environment, delivering service to global clients

•Must be willing to travel and be amenable to changes in work shift / location, as needed on a per project basis

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