Manila, Philippines
4d ago

Job Description

  • As an Associate Quality Assurance Manager, you will be responsible for overall quality of account; Measure and report quality against client and regulatory guidelines;
  • Apply functional and domain knowledge of specific processes to improve quality.

    To supervise a team of quality analysts

    Conducts researches, studies and data analysis in order to conceptualize proposals for improving the quality of performance of analysts

    Publish relevant quality reports and analysis

    Ensures that quality analysts follow approved guidelines, procedures, processes in a consistent way.

    Responds priority and / or high complex client requests to ensure that requests are handled quickly, correctly and appropriately

    Serves as a liaison to review and resolve issues including but not limited to rebuttals, claims appeal logs, end of shift reports, and other QA-Operations-related reports

    Leads in reviewing the performance trending analysis and provides recommendation to mitigate risk points READ MORE OF THE JOB DESCRIPTION


    Bachelor's degree holderAt least 5-7 years experience in BPO and 3 years experience in a Quality Assurance roleExtensive experiences in quality processes, procedures and analysesAdept in statistical tools and analysis

    Equal Employment Opportunity Statement

    All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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