Job Description
Work Condition : Permanent - Full-time Employment
Work Type : Blended - Specialists will handle customer interactions through inbound and email and provide assistance to customers in addressing concerns and enquiries
Work Schedule : Shifting including graveyard shifts
Work Arrangement : Onsite
Reporting Site : Eastwood - MDC 100
Salary Package : 23,000.00 all in package (18k Basic + 2k Non Tax Allowance + 3k Campaign Allowance)
QUALIFICATIONS :
Amenable to report onsite
Undergraduate in college degree may be considered
Experience with call center environment in handling customer voice interactions (preferred)
Travel Industry exposure preferred, but not required
Must be willing to be on mostly US hours and shifting hours.
Service driven individual with proven work experience in customer service environment
Providing positive customer experience as well as effective verbal and written communication skill, including effective email writing
Able to work autonomously but able to recognize when additional support is needed on handling customer interactions and transactions
Intensely immersed in navigating different systems and knowledgebase 
