GUEST RELATIONS SPECIALIST - US Cruise Reservations Account
Neksjob Philippines
Quezon City, PH
6d ago
source : Bossjob

Job Description

Work Condition : Permanent - Full-time Employment

Work Type : Blended - Specialists will handle customer interactions through inbound and email and provide assistance to customers in addressing concerns and enquiries

Work Schedule : Shifting including graveyard shifts

Work Arrangement : Onsite

Reporting Site : Eastwood - MDC 100

Salary Package : 23,000.00 all in package (18k Basic + 2k Non Tax Allowance + 3k Campaign Allowance)

QUALIFICATIONS :

  • Amenable to report onsite
  • Undergraduate in college degree may be considered
  • Experience with call center environment in handling customer voice interactions (preferred)
  • Travel Industry exposure preferred, but not required
  • Must be willing to be on mostly US hours and shifting hours.
  • Service driven individual with proven work experience in customer service environment
  • Providing positive customer experience as well as effective verbal and written communication skill, including effective email writing
  • Able to work autonomously but able to recognize when additional support is needed on handling customer interactions and transactions
  • Intensely immersed in navigating different systems and knowledgebase
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