Performance Coach
BSA Solutions Inc.
Cebu City, CEB, ph
5d ago

Job Description

Apply now and join BSA Solutions Inc., where the best and brightest meet to build a community of successful companies.

About the Role

We are looking for an experienced team leader!

You will be responsible for proactively leading and empowering teams to achieve their best everyday.

This is a supervisory role that reports to the Talent and Client Experience Manager (TCX) to implement strategies that will attract, engage and develop team members to build a high performing culture.

Roles and Responsibilities

  • Provide specialist advice, guidance and support to Associates on a day-to-day basis;
  • Develop closed-loop feedback channels between Associates and their clients, ensuring that communication is fluid and there is a constant cycle of feedback;
  • Provide guidance and support to deliver individual employee relations outcomes including disciplinary matters and investigations;
  • Oversee and contribute to building partnerships between Clients and their team;
  • Create a strategy to drive employee experience, increasing engagement and performance;
  • Develop initiatives to promote employee well-being in a high-pressure environment;
  • Measure and understand key drivers of engagement and cultivate a feeling of company pride for team members;
  • Execute and implement HR processes including annual performance and rewards review, succession planning and talent identification and development.
  • Requirements

  • At least 5 years experience in a team leader role;
  • High attention to detail and self-motivated;
  • Excellent interpersonal, written, and oral English communication skills;
  • Ability to work well in a growing environment;
  • Practical knowledge of Philippine Labor Laws;
  • Have experience in handling Client accounts and their team; and
  • Proficient in using MS Office.
  • Benefits

    BSA Solutions, Inc. offers :

  • a comprehensive financial rewards and benefits that exceeds market standards and the requirements of the Philippines Labor Law;
  • a comprehensive HMO benefits package for you and one dependent from the start date, including medical coverage with private room, life, accident and disability insurance, maternity benefit and outpatient prescription medicine;
  • regular progress checks and continuous coaching and mentoring to help you map out your development plan;
  • broad selection of exciting and engaging social events to embrace as a vibrant BSA community;
  • psychologically safe environment for you to develop your skills and talent consistent with BSA values; and
  • frequent webcasts and discussion forums by senior leaders to obtain feedback and ideas, and genuinely interested in hearing what you have to say.
  • We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, gender identity, sexual orientation, race, color, religion, origin or any other characteristics protected by applicable law.

    Requirements

  • At least 5 years experience in a team leader role; High attention to detail and self-motivated; Excellent interpersonal, written, and oral English communication skills;
  • Ability to work well in a growing environment; Practical knowledge of Philippine Labor Laws; Have experience in handling Client accounts and their team;
  • and Proficient is using MS Office.

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