Customer Care and Compliance Coordinator
Pontoon Solutions
Taguig City, Philippines
4d ago


To support clients, candidates, and colleagues to meet their daily operational requirements 24 / 7, to achieve organizational objectives


Engaged as part of the Adecco Group for offshore delivery around Recruitment Administration, Compliance, and Customer Care.

This role assists the Adecco Australia Brand with Staffing, Rostering, Back Office Recruitment Administration Tasks, Reporting, and other Ad Hoc Tasks.

The role is requiring very good attention to detail, excellent communication, and offshore stakeholder management skills.


Customer Care :

  • Communicates with and provides support to candidates & clients 24 / 7, 365 days per year
  • Maintains excellent records, efficiently & effectively utilizing Adecco Group systems
  • Understands the branches business & utilizes this knowledge to engage stakeholders
  • Proactively adopts a consultative & diagnostic approach to problem solving
  • Works with branches to support their daily operational requirements to maintain sales activity
  • Prepares, conducts and follows up from all conversations with clients, colleagues & candidates
  • Builds a strong internal network across business lines and shared services
  • Other tasks & duties as may be required
  • Compliance :

  • Conducts CV Reviews and Reference Checks, and converting Candidate CV's into the desired Client Specific or Business Specific Format
  • Database Document Upload and HRIS Profile Updating
  • Coordinates with candidates - Scheduling and facilitating the completion of Inductions and Relevant Online Training
  • Document Collection, Document Review, Seeking Approvals, and Contract Generation and Issuance
  • Tracks Candidate Compliance and other Reports required
  • Ensuring 100% adherence to company policy and documentation requirements
  • Ad Hoc - Facilitation / coordination of other as assigned tasks

  • Proven ability in providing support to a sales function
  • A demonstrated history of proactively communicating with and engaging key stakeholders
  • Excellent Communication Skills
  • Excellent Attention to Detail
  • Proven ability of problem solving and managing competing resources
  • Relationship Management experience
  • Workload Management experience
  • Experience in Oracle (PeopleSoft), SalesForce, and Microsoft Suite (Excel, Word, and Outlook) is a plus
  • Applicants must be willing to work in Bonifacio Global City, Taguig
  • Willing to be cross trained in other functions as required
  • Willing to do over time and can work on shifting schedule, weekends, and Philippine Holidays

  • Reports to Recruitment Administration and Compliance Team Lead
  • Functional relationship with Recruiters, Account Managers, State Leads, CRM's, BDM's across the Staffing, Consulting and Augmentation business lines.
  • Responsibility for individual performance

  • Sales development to build and maintain a successful recruitment sales desk
  • End to end recruitment activity development to maintain consistent standards of service
  • Advanced sales development to define a customer specific value proposition
  • Self-leadership development to identify leadership style
  • Influencing & negotiation development to sell & work with people more effectively
  • Apply
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