Service Desk Trainer
J-K Network Services
Quezon City, PH
3d ago
source : Bossjob
  • Responsible for conducting process training
  • Deliver Product and Process Trainings
  • Take up new hire Training batches
  • Coach and counsel where-ever needed
  • Document Training reports and trackers
  • Conduct Pre & Post assessment
  • Provide feedback
  • Coach associates on DSAT
  • Generate and maintain regular reports
  • Understand process requirement
  • Conduct regular audits
  • Conduct Recursive Training
  • Bachelor's / College Degree, any field.
  • At least 2 year(s) of working experience in the related field
  • Experience in handling a Technical Support, Service Desk and Customer Service training facilitation
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