Examine current and new business procedures.
Identify effective solutions for business software system issues.
Report common patterns, questions, and other issues to management.
Recommend solutions for improving and restructuring company procedures.
Assess company performance, information, and plans by conducting regular tests and analysis.
Monitor company systems status and report any progress or changes.
Research and estimate the costs of upgrades and improvements.
Establish specifications for new projects by developing project goals, phases, and budgets.
2 years working experience at Level 2 (support)