Community Marketing & Engagement Lead
Sophos
Makati City, PH
1d ago

Main Duties

  • Planning all web, SEO / SEM, marketing database, emails, social media, & campaigns
  • Developing and designing layouts of communications such as presentations, newsletters, event support materials and advertising materials
  • Coordinating with the Community team to generate, edit, and publish engaging content to blogs, press releases, social media and websites to attract traffic
  • Managing and designing marketing promotions and campaigns to develop brand awareness
  • Be responsible for reporting monthly metrics for social Support channels
  • Manage competition logistics, including prize inventory and winner selection
  • Collaborating with the Community team to ensure SEO best practices are implemented on newly produced Support videos and content
  • Recommending changes to website content, linking and other factors to improve customer experience and ensure brand consistency
  • Overseeing social media accounts, press releases, and blogs
  • Monitoring brand reputation through social media and google analytics
  • Designing social media strategy to align with the company goals
  • Drive new ways of creating content across existing and new social platforms
  • Act as a Sophos Ambassador to build and develop the Sophos Community and provide an excellent online customer support experience
  • Effectively cross-collaborate with various internal Sophos teams to resolve complex issues
  • Essentials :

  • 5+ years of experience in content marketing, social media, or Community management
  • Understanding of social etiquette, knowledge of popular social media channels / forums and their differences, especially for application to business use
  • Strong grammar, writing, and editorial skills
  • Organized self-starter that is accountable and responsible for their work
  • Highly detail oriented
  • Positive attitude with exceptional interpersonal skills
  • Excellent planning, communication, time-management and follow-through skills
  • Ability to manage multiple projects and tasks
  • Desirable :

  • Experience working with a software or technology B2B company
  • Understanding of image editing
  • Video recording and editing experience
  • Equal Opportunities

    Sophos is committed to equality opportunity in all areas of its work. All qualified applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.

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