USRN-Quality Compliance Analyst- Pasay City
Emerio Philippines Inc. , Metro Manila
(Metro Manila), Philippines
16d ago
source : Jobs Bulletin

Qualifications : USRN with Active License

USRN with Active License

3 years Clinical Exp (BPO or Hospital) or 18 months hospital experience in emergency or critical care service

12 Months of relevant call center (healthcare account) or quality management work experience.

Essential Functions

  • Monitoring of transactions as per process guidelines
  • Providing event-based and frequency-based feedback
  • Assisting in identifying training needs for the agents and process level issues that can help improve performance
  • Participating in team huddles and providing brief on Quality performance in the process
  • Brief new agents joining the process and explain how the quality function operates in the process
  • Ensure analysis and reporting of quality performance while actively engaged in best practice sharing, process improvement activities and Customer Experience initiatives
  • Co-ordinate all process improvement initiatives
  • Benefits

    Competitive Compensation Package with Retention Program Incentives, Performance Incentives

    Fixed Weekends Off

    HMO can cover up to 3 dependents up to 80 years of age

    Dental Coverage for employees

    Skills Enhancement through Training and Development Program

    Enjoy In-House Gym and Recreation Areas, Regular Engagement Activities

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