Senior Commercial Technical Support Engineer
Sunpower | Maxeon
Binan, LAG, PH
2d ago

Do you want to change the world? We do, too.

With more than 30 years of proven experience, SunPower is a global leader in solar innovation and sustainability. SunPower is a company with a rich heritage of pioneering the best energy technologies in the world.

You have the opportunity to join the company that helped establish solar markets around the world and continues to innovate in the renewable energy space.

SunPower has facilities in the US, Europe and Asia, and we are seeking talented people to join us in building a clean energy future.

Our unique approach emphasizes the seamless integration of advanced SunPower technologies, delivering complete solar solutions and lasting customer value.

We are passionately committed to changing the way our world is powered, and we are guided by our legacy of innovation, optimism, perseverance, and integrity.

Widely recognized as the world’s standard for solar, SunPower produces the world’s highest efficiency solar products. Our quality and reliability standards far exceed those of any other company in the industry.

In order to unlock shareholder value, accelerate innovation and enhance customer value, SunPower will separate into two independent, publicly traded companies, strategically aligned and complementary, focusing on distinct offerings.

Newly-formed Maxeon Solar Technologies will be the leading global technology innovator, manufacturer and marketer of premium solar panels, carrying on the decades’ long legacy in setting quality and performance standards.

As we look to the future, we are seeking a world-class Senior Commercial Technical Support Engineer based in ROHQ, Binan, Philippines.

In an industry that is reshaping the world’s energy future, there’s no better place to be than SunPower. Are you ready to change the way our world is powered?

SUMMARY OF ROLE

SunPower is seeking a Senior Commercial Technical Support Engineer to provide world class customer care for our Commercial Dealers and Customers (Direct and Indirect) in North America.

Senior Technical Support Engineer reports to the Team Lead CVAR and Commercial Direct and caters excellent customer satisfaction, problem solving and resolution support.

The Senior Commercial TSE will help with the daily operations of the Commercial Technical Support team to meet the required deliverables and metrics.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provides technical support to SunPower Dealers and Commercial customer during and after installation of photovoltaic system via phone and email.
  • Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro / mechanical equipment, computer systems, complex software, or networked and / or wireless systems.
  • Fully investigates issues through desktop analysis, refer to troubleshooting guides, follows process flow and escalate to the next level as needed to provide an in-depth analysis and better solution.
  • Provides support where the issue is highly technical or sophisticated in nature.
  • Logs all customer transactions and interactions in our data base and follows up assigned cases until resolution is confirmed.
  • Responsible in warranty claim dispositions, case management tracking and reporting.
  • Reports design, reliability and maintenance problems or bugs to Design Engineering / Software Engineering.
  • Brings creative thinking and ideas to improve work processes and team efficiencies. Participate in regular engagements for corrective measures when necessary.
  • May be involved in customer installation and training.
  • Complies always to the Environment, Health and Safety and Company Quality standards, rules
  • and regulations.

  • Performs other duties that may be assigned by the Supervisor.
  • REQUIREMENTS

  • Must possess at least a Bachelor's / College Degree in any field
  • With 2 or more years working in Technical Support
  • Experience in customer support for North American customer
  • Extensive knowledge in PV System Installation, Troubleshooting and Maintenance
  • Exceptional oral and written communication skills primarily in English.
  • Proficient in MS applications : Outlook, Word, Excel, Power Point, etc.
  • Time management, organizational skills, customer focus and keen attention to detail.
  • Highly analytical, strong systematic problem-solving skills, planning, prioritization and goal setting.
  • Excellent diagnostics capabilities and multitasking skills; resourceful
  • Efficient de-escalation and renegotiation skills; patient
  • Quick learner, passionate, competitive, highly motivates and can work with minimal supervision
  • Proactive and willing to go extra mile
  • OTHER PERTINENT INFORMATION

  • Willing to work in Binan City, Laguna
  • Willing to work during weekends, US & PH holidays
  • This is a permanent Night Shift position.
  • Job Grade : 42
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