What this job involves :
Data quality and safety
Data safety is a top priority for any business in today’s tech-savvy world, and as a Service Analyst, ensuring the security of company data will be your primary responsibility.
This will involve a thorough understanding of the firm’s data needs, as well as compliance of data governance, policies and procedures.
Concurrently, it will need you to initiate discovery processes on new features and functionalities, version and service upgrades of our data platform.
Participation in professional and personal development programs will be part of your job to keep your knowledge updated.
A large part of your time will go in performing tests and solutions to meet account requirements, or in addressing and resolving issues and gaps on the Account System Configuration.
Service teams, clients and other stakeholders will depend on you for multiple kinds of technical support. On top of all this, management of critical incidents and their escalation will form another major part of your role, as you provide user support to all active accounts within your region.
Auditing and sharing knowledge
Your overall supervision will be crucial, as you audit the impact of database changes on businesses. It will involve extracting live data, ensuring platform availability and efficiency, and analyzing and recommending configurations to meet client requirements and industry specifications.
While you work closely with teams for data updates and designs, as a subject matter expert, you also document user guides, process maps and manuals so wider teams can leverage that information.
Upholding excellence in project delivery
For over 200 years, JLL has become synonymous with project success you will help continue this history of excellence. You’ll support implementation and optimization of projects.
You will also help identify project risks and implement measures to mitigate them. Similarly, core to our reputation is our strong focus on health & safety and on sustainability, and you’ll be expected to keep these front-of-mind at all times.
Likewise, you should have a great sense of urgency when it comes to solving problems, improving services and implementing new strategies.
You are resilient and can deal effectively with competing priorities and tight deadlines.
Sounds like you? To apply, you need to have :
As it is a technical role, a bachelor’s degree in information technology, computer science, computer engineering or related field is the minimum qualification that you must have.
Advance skills certification will confirm your capabilities to function as a data administrator. Moreover, your inquisitive and technically curious bent of mind will help you excel on the job.
Handling a senior role requires vast knowledge and industry experience. Your expertise in managing a helpdesk or service delivery platform will confirm your client-centric approach.
Furthermore, strong analytical skills and a technical problem-solving approach will help you provide quick resolutions to immediate issues.
The ideal candidate is a dynamic leader with strong technical and interpersonal communication skills. To excel in this role, you’ll also need to have outstanding organizational skills, resilience and an inclusive attitude to collaborate with a team of diverse and talented experts.
What we can do for you :
At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment.
We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.