About Wells Fargo Philippines
Wells Fargo Philippines enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics.
We operate in Taguig City, Metro Manila.
Wealth & Investment Management (WIM) is one of the nation’s leading providers of financial and investment services in the United States.
We offer a full range of products and services to meet clients’ unique needs and help them achieve financial goals. Services include Brokerage, Comprehensive planning and advice, Estate planning strategies, Insurance, Investment management, Private banking, Retirement and Trust.
About the Role
Internally known as Operations Manager 1. Supervises day to day operations for an operational unit and / or staff. Under management guidance, supervises nonexempt staff to ensure effective delivery of services.
Provides training, performance evaluation and coaching. Implements processes to maximize efficiency of operations.
Primary (80% of the time)
Directly manage / supervise / mentor teams
Foster team work. Maintain & improve team morale and motivation
Support in process expansion, staffing and new hire training
Take a lead role in developing and implementing best practices
Increase effectiveness of staff and tools by recognizing opportunities for development and proactively creating new systems and structures
Develop metrics to measure growth and performance of the department
To analyze and interpret complex data and create Business Mis
Ability to communicate well with US counterparts in virtual environment and build relationship with business partners (internal & external stakeholders)
Conduct business / performance reviews
Assistance on any transitions
Develop team members for next roles in the hierarchy
Flexibility to work in shifts, business travel (if required)
Open for lateral opportunities as per the business requirements
Delegate tasks, continuously learn from the environment and support peers / TMs
Ability to manage multiple tasks under pressure
Secondary (20% of the time)
Is able to see visible / not-so-visible patterns and connections in data / scenarios for the processes related to one’s environment
Utilizes simple improvement tools, draws on past experience and looks at system level changes
Seeks intense learning experiences through formal means
Ability to connect with LOB partners on conference calls / understand updates etc.
Ability to initiate production / quality projects (six sigma / kaizen) for improving performance of the section
Training, auditing, MIS reporting, generate process improvement / IDEA / Best Practice for self and team
Market Skills and Certifications
B.A. / B.S. College Degree (4 years)
3-5 years BPO / KPO experience with min 2 year people management experience
3+ years of financial services industry experience
Process based certification will be applicable post the process training
Ability to negotiate, influence, and collaborate to build successful relationships
Leadership experience including; coaching, training, and mentoring
Experience identifying inefficiencies, finding opportunities to streamline business processes, and implementing change
Ability to exercise independent judgment to identify and resolve problems
Ability to interact with all levels of branch associates and business units
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Excellent verbal, written, and interpersonal communication skills
Outstanding negotiating, conflict management, and decision making skills
Intermediate Microsoft Office skills
Strong attention to detail and accuracy skills
Leadership Expectations at Wells Fargo
As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will :
Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.