Operations Manager
Wells Fargo
Manila, National Capital Region
2h ago

Job Description

About Wells Fargo Philippines

Wells Fargo Philippines enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics.

We operate in Taguig City, Metro Manila.

Department Overview

Wealth & Investment Management (WIM) is one of the nation’s leading providers of financial and investment services in the United States.

We offer a full range of products and services to meet clients’ unique needs and help them achieve financial goals. Services include Brokerage, Comprehensive planning and advice, Estate planning strategies, Insurance, Investment management, Private banking, Retirement and Trust.

About the Role

Internally known as Operations Manager 1. Supervises day to day operations for an operational unit and / or staff. Under management guidance, supervises nonexempt staff to ensure effective delivery of services.

Provides training, performance evaluation and coaching. Implements processes to maximize efficiency of operations.

Responsibilities :

Primary (80% of the time)

  • Directly manage / supervise / mentor teams
  • Foster team work. Maintain & improve team morale and motivation
  • Support in process expansion, staffing and new hire training
  • Take a lead role in developing and implementing best practices
  • Increase effectiveness of staff and tools by recognizing opportunities for development and proactively creating new systems and structures
  • Develop metrics to measure growth and performance of the department
  • To analyze and interpret complex data and create Business Mis
  • Ability to communicate well with US counterparts in virtual environment and build relationship with business partners (internal & external stakeholders)
  • Conduct business / performance reviews
  • Assistance on any transitions
  • Develop team members for next roles in the hierarchy
  • Flexibility to work in shifts, business travel (if required)
  • Open for lateral opportunities as per the business requirements
  • Delegate tasks, continuously learn from the environment and support peers / TMs
  • Ability to manage multiple tasks under pressure
  • Secondary (20% of the time)

  • Is able to see visible / not-so-visible patterns and connections in data / scenarios for the processes related to one’s environment
  • Utilizes simple improvement tools, draws on past experience and looks at system level changes
  • Seeks intense learning experiences through formal means
  • Ability to connect with LOB partners on conference calls / understand updates etc.
  • Ability to initiate production / quality projects (six sigma / kaizen) for improving performance of the section
  • Training, auditing, MIS reporting, generate process improvement / IDEA / Best Practice for self and team
  • Market Skills and Certifications


  • B.A. / B.S. College Degree (4 years)
  • 3-5 years BPO / KPO experience with min 2 year people management experience
  • 3+ years of financial services industry experience
  • Process based certification will be applicable post the process training
  • Ability to negotiate, influence, and collaborate to build successful relationships
  • Leadership experience including; coaching, training, and mentoring
  • Experience identifying inefficiencies, finding opportunities to streamline business processes, and implementing change
  • Ability to exercise independent judgment to identify and resolve problems
  • Ability to interact with all levels of branch associates and business units
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Excellent verbal, written, and interpersonal communication skills
  • Outstanding negotiating, conflict management, and decision making skills
  • Intermediate Microsoft Office skills
  • Strong attention to detail and accuracy skills
  • Leadership skills
  • Leadership Expectations at Wells Fargo

    As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will :

  • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
  • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
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