Offshore Login Admin (OCT13315)
Pasig City, Metro Manila
19d ago

Job Summary Process and resolve helpdesk tickets through internal Helpdesk

Duties / Responsibilities Generate Network logins for new hire agents or update for internal transfers

Assign, bind and disable ACD-IDs in CCMS

Create / assign Firecastle profiles for new hire agents or internal transfers

Request Client specific logins through client process within SLA

Maintain the tracking of Client logins in CCMS

Reset passwords and troubleshoot login / access issues

Submit roll-off requests or forms based on site attrition though client specific process within in SLA

Other duties as directed by supervisor Qualifications : Must be detail oriented

Willing to work extended hours and or weekends when needed

Strong skills in handling constant change

Work in Harmony with others

Excellent service skills (timeliness of delivery and quality)

Experience with Microsoft based technologies

Willingness to face new challenges daily

Ability to effectively communicate both verbally and written, with all levels of staff and management

Strong organizational and time management skills

Strong interpersonal and customer service skills

Willingness to proactively address ideas and propose alternatives with the purpose of providing and receiving constructive feedback

Sound reasoning ability together with strong problem solving skills

Ability to view a computer monitor for several hours at a time

Able to work with little to no supervision if necessary

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