Client Support Associate - Social Media (B2B)
TDCX
Pasig, PH
2d ago
source : Bossjob

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

  • Attractive remuneration, great perks, and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • Premium workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive culture for you to #BeMore at work
  • Easy to locate area with direct access to public transport
  • Flexible working arrangements
  • Be coached and mentored by experts in your field
  • Join a global company with 26 years of experience and 340+ industry awards
  • What is your mission?

    You will help us deliver excellent service to our partner brands by performing these tasks :

  • Provide post-sales customer service and / or troubleshooting support to the client's B2B customers.
  • Support advertising customers and deliver consultative support.
  • Perform data analysis to improve customer's advertising experience and ensure higher ROI.
  • Gather client and partner feedback to enhance ad products and overall customer experience.
  • Who are we looking for?

  • Completed at least 2 years in college.
  • Must have 6 months B2B experience and 2.5 years of solid customer service or technical support experience in a voice account.
  • With at least 3 years of cumulative BPO experience handling voice, email, and chat.
  • Preferably with Online Advertising experience.
  • Strong verbal and written English communication skills.
  • Amenable to work in rotating shifts (morning, mid, & night shifts).
  • Can work in Ortigas Center, Pasig City.
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