BILINGUAL SPANISH CYBERBACKER
Cyberbacker
MARILAO, Philippines, Philippines
3d ago
source : Dream Career Builder

RESPONSIBILITIES :

  • Offer outstanding customer service in a client service environment
  • Interpret and analyze client inquiries swiftly to determine clients’ needs
  • Pay attention to customers’ interests and display sympathy
  • Satisfy clients’ needs by adhering to laid down procedures, policies, and practices
  • Find satisfactory solutions to customers’ complaints
  • Provide ideas on methods of upgrading customer service to enhance productivity
  • Take an active part in activities that enhance client satisfaction and accomplishments of business objectives
  • Demonstrate wide knowledge of company’s products and principles
  • REQUIREMENTS :

  • Proven experience as a customer service representative, customer support representative, or similar.
  • Experience using both languages in a professional capacity is preferred.
  • Exceptional verbal communication skills in both specified languages.
  • Ability to craft professional emails.
  • Active listening skills and attention to detail.
  • Solid awareness of your skillset and willingness to refer customers for help, as needed.
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