BILINGUAL SPANISH CYBERBACKER

Cyberbacker

MARILAO, Philippines, Philippines

3d ago

source : Dream Career Builder

RESPONSIBILITIES :

Offer outstanding customer service in a client service environment

Interpret and analyze client inquiries swiftly to determine clients’ needs

Pay attention to customers’ interests and display sympathy

Satisfy clients’ needs by adhering to laid down procedures, policies, and practices

Find satisfactory solutions to customers’ complaints

Provide ideas on methods of upgrading customer service to enhance productivity

Take an active part in activities that enhance client satisfaction and accomplishments of business objectives

Demonstrate wide knowledge of company’s products and principles

REQUIREMENTS :

Proven experience as a customer service representative, customer support representative, or similar.

Experience using both languages in a professional capacity is preferred.

Exceptional verbal communication skills in both specified languages.

Ability to craft professional emails.

Active listening skills and attention to detail.

Solid awareness of your skillset and willingness to refer customers for help, as needed.

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