Service Desk Analyst
Makati, Manila, Philippines
4h ago

Service Desk Agent

Do you posses an experience and passion for providing IT Technical Support? We are looking to for a highly capable Service Desk Agent to assess and support IT related issues.

If you are a person with ability to absorb and retain information quickly, and able to present ideas in user-friendly language, then you are the one we are looking for!

Job Requirement and Qualification :

  • Primary Skill : Service Desk Management
  • Previous working experience in IT support.
  • Can work individually and a team player
  • Attention to detail
  • Job Roles and Responsibilities :

  • Open the Technical support issue
  • Supply information about incident
  • Support the AWS API (standard changes opened via Ticketing Tool) SME for interface
  • Submit queries related to General Guidance on AMS or other AWS Services and classify their priority
  • Request details of changes made by AMS team or AMS tools (using Athena queries)
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