IT Help Desk Technician
Ready Group Global
Quezon City, Metro Manila, Philippines
6d ago
source : Kalibrr, Inc.

Job Description

We are seeking a Fresh Graduate / Entry Level IT applicant for a Junior IT Support Engineer role to join our growing team! You'll have to be a fast learner, can quickly adapt, be able to think outside of the box and handle phone calls to remotely help our clients based in Australia.

We will be providing on the job training and future certifications Microsoft Windows / Server / Office365 and other cloud technologies.

You will be working for an established Australian IT Company. We, currently work with over 200 Australian small businesses providing IT support across Microsoft Windows / Server / Office365 / Security and other cloud technologies.

Responsibilities :

  • Ability to handle inbound and outbound phone calls
  • Comprehension of problems reported, technical and business impact and provide solutions or workarounds
  • Ability to learn new technologies fast and be involved in managing networking systems (training provided)
  • Highly self-motivated and directed
  • Ability to effectively prioritize and execute tasks in a fast-paced environment
  • Taking ownership of user problems and being proactive when dealing with user issues
  • Ability to understand Microsoft Products and Services
  • Other Ad-hoc tasks as required
  • Minimum Qualifications

  • Ability to communicate well in English orally and in writing
  • Excellent organizational skills and flexible working capacity
  • Ability to troubleshoot computer / windows issues
  • Ability to set up windows computer and Microsoft office
  • Ability to work flexible schedules outside normal business hours when required
  • Impeccable physical presentation
  • Confidence interacting with clients of all nationalities
  • Willingness to grow in the role and learn new skills on the job
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