Technical Support Representative - Makati
FIS Global Solutions Philippines Inc.
Metro Manila / NCR, PH
6d ago
source : Monster

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology.

Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing

• Responsible for assisting users with their questions about any of our supported software and computing platforms, in a professional and courteous manner through Voice, Email and / or Chat.

• Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogenous environment.

• Maintains passwords, data integrity and file system security for the desktop environment.

• Communicates highly technical information to both technical and nontechnical personnel.

• Recommends hardware and software resolutions including new acquisitions and upgrades.

• May participate in development of information technology and infrastructure projects.

• Knowledge of infrastructure applications such as IIS, Windows Server, SQL Server, etc. Not all but some skills.

• Some of the key request types that individuals will be expected to handle include User Provisioning, Applications Support, CITRIX, McAfee, Mobile Support, Oracle e-Business, Database, Telecom Support, VPN Provisioning, Printing, etc.

What you bring :

• Experience as a Helpdesk support - individuals capable of taking calls, do root-cause analysis, provide solutions to customers

• Remote-user supportbackground

What we offer you :

• Training across core financial, sales and FIS solutions

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A modern, international work environment and a dedicated and motivated team

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