SeaMoney : ShopeePay - KYC Improvement Lead

Experienced (Individual Contributor)

Location Philippines - Manila Department Operations

The SeaMoney team enables and drives innovations by providing a range of financial products and services to individuals and SMEs across the region.

Join us and be the driving force in launching our business across multiple markets in Southeast Asia.

Job Description :

Lead and manage high-impact end-to-end projects involving KYC operations and KYC user experience

Identify operational gaps in KYC operations using analytical and conceptual problem solving

Design initiatives that would improve operational efficiency and effectiveness

Communicate strategies and objectives with relevant departments and colleagues

Monitor improvement and performances of suggested changes and suggest further modifications wherever required

Generate reports and analyze data for productivity and other process-related metrics

Set up visual management boards and monitor their functionality across teams

Requirements :

Graduate of a bachelor’s degree

At least 2-3 years experience in other companies that are related to digital wallet / financing businesses

Strong analytical skills, able to gather and present data well

Proficient in Microsoft Office (particularly MS Excel) and Google Office Suite

Strong interpersonal and communication skills

Open to flexible arrangements during campaign / peak seasons