Customer Service Advisor - Cebu
Concentrix
CEBU
1d ago
  • Handle incoming requests from customers to ensure prompt resolutions of the queries resulting in complete satisfaction & acceptance.
  • Efficiently gather complete information to access and fulfill customer needs.
  • Proactively educate the customer on preventive measures to avoid raising similar queries in future.
  • Offer a win win proposition while adhering to Client company policy.
  • Communicate effectively and professionally with internal and external customers to resolve questions and issues.
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
  • Willingness to work on a shifting schedule, holidays, weekends, etc.
  • May be required to perform other related duties as assigned.
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