Why join us?
Working at Lamudi rewards you with the highest level of professional and personal growth opportunities. Surrounded by international know-
how and entrepreneurial leadership, you will have the freedom to directly impact the progress of our thriving venture within a great team-
spirit atmosphere. Our freedom comes with self-expectations : we do not just challenge to perform, we see it as our challenge & job to coach our teams to out-perform - you grow, we grow!
About the challenge
As Account Manager at Lamudi you are at the true core of our operations. Our goal is for every client to work with Lamudi over her / his entire professional real estate lifetime -
and you shall make sure it will be this way by providing the best level of customer service.
Your mission is to ensure that Lamudi clients stay Lamudi clients for their entire time as a professional in real estate.
Your key responsibility is :
Client onboarding and training in the usage of the website (through phone)
Assisting in the (re-)collection / updating of clients' property listings
Montly touchpoint / call with each client to ensure top customer service level
Ensuring all client concerns & complaints are addressed and ideally solved within 24 hours of the complaint
Ensuring up to date payments of all clients
Administration of all activities + results in Salesforce & other trackers
Who we are looking for
Ideally 1+ years experience in a related field
Very strong communicator both in written and verbal skills (particularly over phone)
Good at building + maintaining relationships
Very strong sales & negotiation skills
Fluency in spoken & written English
Well-organized and structured working style
Why are we a good match
We offer significant learning and growth opportunities in a fast-scaling, successful internet business
Work with experienced and highly entrepreneurial colleagues who's focus shall be to help you grow
Work in a very attractive environment
Be part of a highly dynamic, young, motivated and international team with flat hierarchies