Account Manager (m/f)
Lamudi GmbH
45d ago

Why join us?

Working at Lamudi rewards you with the highest level of professional and personal growth opportunities. Surrounded by international know-

how and entrepreneurial leadership, you will have the freedom to directly impact the progress of our thriving venture within a great team-

spirit atmosphere. Our freedom comes with self-expectations : we do not just challenge to perform, we see it as our challenge & job to coach our teams to out-perform - you grow, we grow!

About the challenge

As Account Manager at Lamudi you are at the true core of our operations. Our goal is for every client to work with Lamudi over her / his entire professional real estate lifetime -

and you shall make sure it will be this way by providing the best level of customer service.

Your mission is to ensure that Lamudi clients stay Lamudi clients for their entire time as a professional in real estate.

Your key responsibility is :

  • Client onboarding and training in the usage of the website (through phone)
  • Assisting in the (re-)collection / updating of clients' property listings
  • Montly touchpoint / call with each client to ensure top customer service level
  • Ensuring all client concerns & complaints are addressed and ideally solved within 24 hours of the complaint
  • Ensuring up to date payments of all clients
  • Administration of all activities + results in Salesforce & other trackers
  • Who we are looking for

  • Ideally 1+ years experience in a related field
  • Very strong communicator both in written and verbal skills (particularly over phone)
  • Good at building + maintaining relationships
  • Very strong sales & negotiation skills
  • Fluency in spoken & written English
  • Well-organized and structured working style
  • Why are we a good match

  • We offer significant learning and growth opportunities in a fast-scaling, successful internet business
  • Work with experienced and highly entrepreneurial colleagues who's focus shall be to help you grow
  • Work in a very attractive environment
  • Be part of a highly dynamic, young, motivated and international team with flat hierarchies
  • Apply
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