Customer Service Professional
Manulife
Quezon City
3d ago

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place.

We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

Job Description Join our Customer Service Representative Team now! The Opportunity The customer is the focus of everything we do, and millions of end users rely on our products daily.

We believe in the value of empowering Customer Service Representatives with the resources to solve critical problems for the future of our business, which is why we need you.

Manulife Contact Center is looking for individuals genuinely excited to help our customers. They will engage and connect with clients across the United States and Canada to provide product and services information and help resolve emerging concerns.

Minimum Skills to hire : At least one (1) year of call center experience and finished at least two (2) years in college OR a Bachelor’s Degree Holder Excellent English communication skills (spoken and writing) Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service) Strong analytical and problem solving skills to comprehend, solution and act on presented customer concern or problem Minimum keyboarding skills of at least 35 words per minute Ability to multi-task and navigate multiple applications at the same time.

Amenability to work in Mactan Newtown Lapu-lapu or UP Ayalaland TechnoHub, Quezon City Amenability to work at night full-time, shifting schedules, Philippine holidays Nice to Haves : Call Center experience focus in customer service and health care Exposure to Shared Services or Financial Services environment / industry On the job you will : Build sustainable relationships and trust with customers through open and interactive communication Provide accurate, valid and complete information by using the right methods and tools Handle customer inquiries and concern, provide appropriate solutions and alternatives Work closely with team leaders to drive innovative solutions to meet business needs.

Our commitment to you Our mission; to be a part of making Decisions Easier and Lives Better A leadership team dedicated to your growth and success A bold ambition and set of goals to be a leader in driving transformation in our industry Our best.

Every day. Learn more about opportunities with us at jobs.manulife.com. Join us now! Every career at Manulife / John Hancock provides the opportunity to learn new skills and move your career forward.

Ready to make an impact somewhere? What are you waiting for? Apply today. About John Hancock and Manulife John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better.

We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions.

Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021.

Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.

com. One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, and education savings plans.

Additional information about John Hancock may be found at johnhancock.com. Manulife is an Equal Opportunity Employer At Manulife / John Hancock, we embrace our diversity.

We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.

All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife / John Hancock policies.

To request a reasonable accommodation in the application process, contact recruitment manulife.com.

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