Monitors and oversee day-to-day performance of all Enterprise Document Solutions & Services (EDSS) projects provided.
Manages all Fuji Xerox personnel on Operations Team, including 3rd party staff distributed in different customer locations nationwide.
Manages incidents and problems, and escalates all issues not resolved within Operations Team
Communicates with Client as the single point of contact
Conducts customer satisfaction survey
Coordinates all aspects of implementation
Provides reporting to Client, and resolves deviations, errors and problems with reports.
Host monthly, quarterly, annual reviews
Prepares and delivers Executive Review Presentations & Reporting.
Coordinate all Move, Add, Change, Dispose (MACD) related work after MPS Optimisation has been completed.
Point of contact for all financial and billing queries from Client.
Job Type : Permanent
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