Assistant Front Office Manager
Dorchester Collection
Angeles
24d ago

Hotel

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it.

It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation.

Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery.

Additionally the execution of your position will be in accordance to our company policies, standards and procedures.

Our company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture : Passion -

Personality - Respect - Working Together - Creativity

This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.

Job Title

Assistant Front Office Manager

Position Overview

Our company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture.

The Assistant Front Office Manager Serves as one of the property’s Duty Manager, ensuring the highest levels of hospitality and service are provided.

Represents property management in resolving any guest related situation. Responsible for the function and staff of the Bell, Door, Concierge, and Valet Parking departments.

Strives to continually improve guest engagement and employee satisfaction and maximize the financial performance of the department.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions & Physical Requirements

  • Understands the functions of the Bell, Door, Concierge, and Valet Parking departments.
  • The ability to fill in for the Front Office Manager and the other Assistant Front Office Manager when she / he is not available.
  • The ability to have excellent follow through on all operational matters as it relates to communicating and resolving problems for the various departments
  • Able to represent the hotel, to greet and escort guests and VIP’s arriving to our hotel
  • The ability to work at the Front Desk in all job aspects.
  • Familiarity with yield management and cost controls.
  • The ability to inspect guest rooms and tour the hotel as trained by the Director of Front Office and to fill our maintenance work orders as well
  • Ability to enforce hotel’s standards, policies and procedures with the Front Office staff.
  • Ability to create and maintain a positive work environment to ensure an excellent work relationship with other departments and to ensure the guest expectations.
  • Ensure the adherence to all credit procedures in the Front Office; review High Balance Report and follow up on credit problems with Credit Manager and Director of Front Office
  • Ability to prioritize and organize work assignments and delegate work.
  • Conduct performance evaluations and discipline employees when needed
  • Ability to train and motivate staff on a daily basis to maintain a cohesive team.
  • Ability to focus attention on details by doing daily rounds of the guest rooms and public areas.
  • Maintain professionalism and courtesy with demanding or difficult guests or situations, in order, to turn them to the positive.
  • Ensure the security and confidentiality of guest and hotel information.
  • Ability to ensure that all special guest needs and expectations are met and exceeded.
  • Ability to prepare schedules, in order, to ensure budget expectations.
  • Ability to maintain excellent grooming and dress codes for all staff workers.
  • Ability to be aware of all safety and emergency procedures of the hotel.
  • Acts as a role model to demonstrate appropriate behaviors.
  • Ensures the security and confidentiality of guest and hotel information.
  • Informs and / or updating the executives, the peers and the subordinates on relevant information in a timely manner.
  • Maintains excellent communication with all other departments
  • PHYSICAL DEMANDS :

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee is occasionally required to walk;
  • sit; and use hands to finger, handle, or feel objects, tools, or controls.

    The employee must occasionally lift and / or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and color vision.

    Qualifications and Desirables

    QUALIFICATIONS & DESIRABLES

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

    Highly recommended that the candidate have prior experience in a luxury hotel environment with previous supervisory experience and well versed in Forbes and AAA hotel standards.

    EDUCATIONAL AND REQUIRED SKILLS :

    Bachelor’s degree (B.A.) from four-year College or university; two years minimum related experience and / or training, or equivalent combination of education and experience.

    LANGUAGE SKILLS :

    Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations.

    Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

    MATHEMATICAL SKILLS :

    Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

    Ability to apply concepts of basic algebra and geometry.

    REASONING ABILITY :

    Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

    Benefit Package

    Our global success is dependent on everyone who is a part of our team. Our belief is that everyone who works here should share the rewards.

    For this role this will mean the following benefit package.

  • Medical Benefits
  • Sick Time
  • Complimentary Accommodations
  • OTHER

    Due to nature of the hospitality industry, employees are required to work varying schedules, including holidays, to accommodate the business and demands of the hotel

    Ability to cross train in various departments for overall understanding of the operations and provide ultimate guest experience.

    EOE : All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.

    We are an equal opportunity employer with a commitment to diversity.

    Location

    701 Stone Canyon Road 90077 Los Angeles

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