Supervisor, Customer Care
Continuum Global Solutions
Mandaluyong, PH
1d ago
  • Directs and / or manages all activities associated with Call Center operations, including developing and implementing policies and procedures on systems.
  • Establishes and implements performance and service standards.
  • Develops and implements process and / or operational improvements to enhance efficiency and effectiveness of operations.
  • Ensures productivity meets or exceeds service and quality standards.
  • Develops departmental budget and controls costs.
  • All other duties as assigned
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