A bit about Whispir
Whispir is a cloud software and communications platform that seeks to help organisations communicate like people. Our platform enables our customers to build powerful communications workflows and automate interactions between systems, business, devices and people - with no coding required.
The outcomes are powerful people everywhere can have access to the right information at the right time so that they can make informed decisions, take action, engage and communicate with each other.
Organisations can finally start to behave how they have always wanted to they can engage with people the way people do..
in a timely, personal and contextually sensitive way with actionable, useful insights that promote richer and deeper engagement.
We know this because leading organisations use Whispir’s technology locally and globally every day for this reason. Whispir becomes their competitive advantage as they streamline their operations, improve their resilience and bring innovative new services to market quickly.
We also see first-hand the capacity of these innovative solutions to assist saving lives and materially improve community outcomes.
We’re thrilled to have gathered together some of the smartest and most passionate men and women around to take Whispir to even greater heights.
Just as our amazing team is committed to ensuring that we deliver world-class communications solutions for our clients, we are committed to creating a healthy, inclusive and supportive company culture in which our employees can grow and flourish.
Primary responsibilities :
Solution Architects play a key role in Whispir's Sales organization and are critical to the deal success. You are the Technical interface for the customer, as an integrated part of the sales team with deep product and related technology expertise.
Perform technical Whispir platform and project management functions for new implementations and clients making changes to the platform.
Configure the Whispir platform as required either via Workflows, API or Web interface to meet client’s operational use case requirements.
Manage customer / stakeholder expectations in accordance with Whispir best practices.
Coordinate with internal and external teams for a successful customer delivery
Ensure customer project documentation is completed and fully representative of the work delivered.
Keep open communication with all stakeholders at all times, both verbal and written. Any deviation from planned delivery to be highlighted to the respective contacts as soon as possible with mitigation recommendations
Maintain confidentiality of client affairs and account details at all times.
General Skills / Attributes Required :
Minimum 2 years’ experience implementing technical SaaS product solution as a consultant.
Demonstrable track record of technical project delivery and client-facing delivery.
Experience working within an agile framework to deliver implementations to customers.
Proven experience working in a fast paced, challenging corporate environment for reputable
Ability to demonstrate empathy and flexibility with clients, pleasant natured.
Analytical and problem-solving skills with ability to communicate both written and verbally with
project team(s), Whispir’s management and Clients.
Excellent communication skills (both written and verbal), especially with regards to consulting
with, and providing information to Clients
Ability to take responsibility to quickly learn our web-based software application being
structured & diligent in self-learning & leveraging resources to become a super-user as soon
Must be result oriented and have the drive to ensure successful completion of the projects on
time, within budget and within the defined scope while leading through influence and with
solid soft skills.
Able to work independently and efficiently to meet deadlines.
Proven ability to work as part of a team.
Follows through with commitments and foster mutual trust with fellow employees.
Assumes additional responsibility without being asked.
Strong skills in workshop / training facilitation, planning and scheduling.
Desirable Skills / Attributes :
Project management experience and / or formal certifications (PMP, Agile, Prince2 etc) is
Strong and applied skills in productivity, project management and software development tools are advantageous. E.g., Google Docs, MS Office, Slack, Churn Zero, MS Project, Postman and JIRA
Diversity & Inclusion
Whispir places a high value on inclusion. Those from under represented communities are encouraged to apply. This includes, but is definitely not limited to, people with a lived-experience of mental ill health, culturally and linguistically diverse people, LGBTQIA+ people, and people with disabilities.
We take our core values seriously and work hard to create an environment where you feel welcomed. Teams who reflect a diversity of experience, identity, perspective, and background help us to create a healthy & inclusive working culture
If this has resonated with you, we look forward to hearing from you soon!