This position involves working directly with customers or Emerson Technical Support and development engineers on technical solutions for Emerson applications.
This position will be expected to increase the skillset of the Product Engineering team in supporting Network Communications, Cyber Security and Infrastructure related applications within Emerson’s portfolio of products and solutions.
The ideal candidate should possess a strong skillset in Networking and Security related technologies.
This position collaborates and works cohesively with the Technology and Marketing teams regarding future requirements of Emerson applications based on investigation of field issues.
This position will also be responsible for training other engineers in the areas of Communications, Network Infrastructure and Cyber Security.
The candidate will work not only in a support role, but also participate in the expanding Strategic Service business, i.
e. billable services. Strategic Service activities include tasks such as leading & management of technical resources, formalizing proposal & quotation, custom engineering design / reviews, system upgrades and consultative site assignments.
Responsibilities & Skills :
Provide support to Global Service Center via Support Management System
Work directly with end users resolving complex system issues on mission critical networks & industrial processes
Create and Review Knowledge Based Articles
Request, test and ownership of product patches
Lead and / or assist with Performance Service projects
Lead and / or assist with internal training, development and delivery
Be a mentor to the Global Service Center engineers
Implement system enhancements that will improve the reliability of networks, elevate security, and increase network performance
Remain current in awareness of developing technology trends, security weaknesses / vulnerabilities, and innovations in networking systems and capabilities
High degree of integrity, initiative, dependability and ability to work with little supervision
Demonstrate strong oral and written communication skills, with the ability to communicate technical topics to management and non-technical audiences.
Excellent collaboration, interpersonal, and presentation skills.
Ability to lead and motivate cross-functional teams to achieve tactical and strategic goals
Passion for delivering the best user experience for both internal and external customers
Ability to effectively respond to dynamically changing work environment and to positively influence business outcomes
Additional Information :
Work schedule is primarily in the NALA shift (10 : 00pm - 06 : 00am) but may require adjustments based on operational needs
Must be able and willing to travel globally, when needed.
BS in Engineering or Computer Science and 8+ years of experience or a Master’s in Engineering or Computer Science and 7+ years of experience;
OR Bachelor’s in an Information Technology related degree and 10+ years of experience or a Master’s degree in an Information Technology related degree and 9+ years of experience
Experience with proprietary core communication services within the DeltaV & SIS systems
Experience in leading the design and implementation of network & security solutions within
Emerson’s DeltaV control networks. Experience with industrial or manufacturing networks interfacing with automation assets.
Experience in design, installation and commissioning of DeltaV Engineered Solutions relating to Strategic Services Projects
Strong leadership experience either as Cell Lead, Senior Specialist, or Product Area Team Lead exhibiting proven competence in leading and managing technical teams / resources in pursuit of troubleshooting & investigation of DeltaV field related issues
Experience in a leading Technical Lead role, managing technical deliverables for SureService ST300 / 400 customer accounts
Experience with Networking & Security fundamentals, principles, and concepts design, maintenance, optimization and troubleshooting
Experience with Ethernet Standard IEEE802.3, Ethernet Best Practices, TCPIP Protocol Suite, MS Operating Systems, Network Switches, Routers, and Firewalls
Experience in defining and evaluating functional requirements and specifications for network infrastructure and security systems
Expert with Network Packet Trace evaluations and diagnosis with concentration of DeltaV communication services
Expert within Microsoft Active Directory, DNS and GPO Security Policies
Expert within Symantec AV, McAfee AV, Whitelisting, McAfee EPO & SIEM
Experience with SNMP and Syslog applications
Experience with concepts and principles of IDS and IPS systems
Experience with Virtualization Technologies, emphasis on MS Hyper-V
Experience with Backup and Recovery applications
Experience and familiarity with various programming and scripting languages; VBScript, PowerShell, .NET
Working knowledge of common information security management frameworks, such as NIST
Experience with concepts and principles of ModbusRTU, ModbusTCP, Modbus Gateways, Ethernet / IP, IEC61850 applications for Industrial and Manufacturing Networks.
Lead design, deployment and troubleshooting
Experience with Programmable Logic Controllers, PLC’s, integrating with Industrial or Manufacturing Networks
Experience with COM / DCOM services. Experience relating to Ole for Process Control, OPC & OPCUA
Experience and working knowledge of ISA / IEC 62443
At Emerson, we are committed to providing innovative, high-quality solutions to our shareholders, customers and employees a pledge expressed in our brand promise.
Emerson is where technology and engineering come together to create solutions for the benefit of our customers, driven without compromise for a world in action.
We are engineers, innovators, question-askers and problem-solvers. We don’t settle for good enough or This is the way it’s always been done.
Instead, we push ourselves and strive for what’s never been done before. Our talented team spans the globe, sharing our collective passion for progress and excellence.
We support our people by fostering an inclusive work environment where all employees can reach their greatest potential.
Fisher-Rosemount Systems, Inc. Philippine Branch Office (FRSI-Philippines), an Emerson company with its office in Pasig City, was established in 2002.
Our company is represented by talented, dedicated and committed individuals providing solutions and services to our customers’ process automation challenges.
Our people support our customers through the full solution value chain :
Product Development (Software Development and Testing; Firmware and Electronics Design)
Business Development, Marketing and Sales Enablement
Automation Systems Delivery, Configuration, Installation and Support