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At Alorica, we only do one thing make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
Coordinate with the Operations Management to organize and deliver language training programs according to the specific needs of employees.
Evaluate designated employees to plan, organize, and carry out specific language support activities to improve English communication skills.
Conduct Language Skills Support Training, Accent Neutralization Training, and other language training programs as developed, as part of New Hire training programs specific to different programs.
Create, Enhance, and Facilitate additional training courses or programs related to the Company’s University for the on-
going development and support of our existing employees. These training programs focus on leadership competencies and specific tools that will help develop future and current leaders in the organization.
Evaluate language usage of designated employees requiring extensive support.
Create and implement action plans in order to provide on-going and supplemental language training to employees requiring additional training.
Plan, organize, and deliver specific language support activities to improve English communication skills.
Participate in programmed voice assessments for the evaluation of incoming Trainee Candidates.
Coordinate with the Operations departments and the Leadership Development Supervisor or Manager to provide language support as needed.
Maintain close coordination with Operations management to ensure the correct and constant use of the English language on the call floor.
Support Language incentive programs and coordinate project specific language incentive activities to achieve better implementation of English language skills.
Inform management of English usage training progress.
Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations relating to job duties.
Knowledge, understanding, and compliance with Company policies and procedures.
Follow up in a timely manner to ensure customer satisfaction.
Provide feedback to management concerning possible problems or areas of improvement as well as performance of team.
Make recommendations to implement improved processes.
OTHER RELATED DUTIES
Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.
Perform other duties as assigned by management.
Minimum Education and Experience :
High School Diploma required. Bachelor’s Degree or if undergraduate, with relevant work experience preferred.
Previous training, language coaching, and / or related experience preferred.
Knowledge, Skills and Abilities :
Must possess strong problem solving abilities.
Ability to facilitate new ideas or concepts to one or more individuals and ensure transference of information to the individual(s).
Ability to coach and motivate both new and experienced employees to perform their duties.
Ability to define problems, collect data, establish facts, and draw valid conclusions, to prioritize and work in a multi-tasked environment.
Ability to adapt to a flexible schedule.
Proficient personal computer skills, including Microsoft Office.
Excellent interpersonal, written, and oral communication skills to build credibility in a classroom setting.
Ability to work in a team fostered environment.
Ability to adapt to a flexible schedule.
Ability to travel as necessary.
Work Environment :
Physical Demands :
Ability to lift and / or move 20 pounds with or without accommodation.
Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-
related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.