Service Delivery Manager Senior
Makati, PH
3d ago

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology.

Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

Direct and control all support activities required to maintain a high level of availability and stability for one or more applications including incident / problem analysis and resolution, change deployment and certification, application performance, application operations management and development support.

What you will be doing

  • Provides leadership for service delivery team including planning, coaching, recruitment, selection, performance development and mentoring.
  • Monitors staff performance, works with employees to implement goals and document progress.
  • Manages resources in a cost-effective, innovative manner including assisting subordinates in effective use of resources and tools.
  • Manages staff to ensure all duties are performed in an accurate and timely manner.
  • Develops and implements department policies and procedures.
  • Ensures deadlines and production schedules are met and reallocates workloads as necessary.
  • Performs resource planning and allocation and supports direct reports in meeting work requirements.
  • Assesses strengths and development needs of employees and provides challenging assignments and opportunities for development.
  • Manages team expenses within budget constraints and provides financial and quantitative information in support of group and company reporting and goals.
  • Executes company policies and practices and serves as a channel for company communications.
  • Assists in managing the computing environment to protect the production applications critical to the success of the business.
  • Delivers a computer operations environment that meets all service level agreements, e.g., 24 / 7 availability, response time parameters, etc. and availability targets.
  • Assists other IT management team members to establish strategies and priorities for overall IT operations by analyzing and understanding the current and future IT operation needs.
  • Develops and recommends tactical and strategic plans for information processing operations.
  • Identifies and recommends cost-saving and continuous improvement initiatives within the informationprocessing area.
  • Ensures all backup and recovery and disaster recovery processes will meet or exceed business requirements.
  • Develops and maintains team standards and procedures that support departmental standards and procedures.
  • Manages internal and external communications / escalations on issues.
  • Understands processing environments for supported products and services.
  • Utilizes variable staffing models, which includes contractor and co-source models, processes / practices.
  • Encourages inter-team, inter-department and inter-organizational team work to accomplish goals and objectives.
  • Other related duties assigned as needed.
  • What you bring :

  • Requires strong management, organizational, team building, coaching and mentoring skills
  • Requires strong business skills, industry knowledge, financial management and planning skills, long-term vision and executive presence
  • Considerable knowledge of all operations lifecycle phases, e.g., requirements definition, risk management, implementation, deployment, maintenance
  • Considerable knowledge of IT production administration and operations activities and controls
  • Knowledge of software development lifecycle (SDLC) methodologies and integrated controls
  • Technical knowledge of information technology networks, systems, peripherals and software applications
  • Knowledge of all types of testing, e.g., unit, component, integration, system
  • Strong knowledge of FIS products and services and business operations
  • Ability to formulate, implement and evaluate plans, programs and procedures applicable to the information processing operations
  • Proven ability to function in an environment that requires flexibility, good judgment and sound decision-making, often based on limited information and / or under extreme conditions
  • Communicates ideas both verbally and in written form in a clear, concise, and professional manner appropriate to audience including executive levels
  • Requires the ability to establish and maintain effective working relationships with all levels of management (internally / externally), employees, clients and public
  • What we offer you :

  • Competitive salary and excellent bonus potential (upon entering a full sales executive role)
  • Attractive benefits including private medical cover, dental cover, and travel insurance
  • Training across core financial, sales and FIS solutions
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • A modern, international work environment and a dedicated and motivated team
  • With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions.

    We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries.

    Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.

    FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

    For specific information on how FIS protects personal information online, please see the

    FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

    The EEO is the Law poster is available and

    For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer : In developing this job description care was taken to include all competencies needed to successfully perform in this position.

    However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation.

    All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

    As part of the selection process this role may require an assessment to determine suitability

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