Business Analyst
Manila, Philippines, PH
4d ago

Some people go to work.

At RingCentral, you’ll change the way the world works.

RingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

We’re a $1.5 billion company that’s growing at 30+% annually and we’re expanding our Global Service and Support (GSS) Team to make sure we stay ahead of the competition.

The Business Analyst will be amenable to work across multiple departments to support sales segment leaders and representatives by providing reports and insights that can be used in forming a sales strategy.

This analyst will start primarily on crafting structured management reports and business dashboards, to supervise daily sales operations and assess periodical performance.

With enough understanding of the business operations, an analyst will collaborate with leaders across different departments to improve existing dashboards and reports, provide analytics of data, build new management tools, identify improvement opportunities and recommend decisions on key operational concerns.

The analyst will support sales initiatives through the identification of opportunities, creation of project plans, database modeling, interpretation of analysis, recommendation, implementation, and measuring and monitoring results.

This role requires strong database manipulation and analytical skills, project management skills, and the ability to undertake with multi-functional teams.

Projects are likely to focus on improving operational efficiency and maximizing sales opportunities.

Responsibilities :

Provide analytics support for management to gain insight and drive business planning based on data and statistical methods

Work closely with sales directors to improve analytical tools

Develop periodical performance monitoring dashboards, reports, and metrics

Drive project achievements from concept through project closure

Actively drive project status reporting, issue identification, and risk management

Assess and detail key steps : problem statement, process flows, gap analysis, solution recommendations

Work synergetic with cross-functional teams establish relationships, prioritize tasks, achieve achievements

Facilitate meetings and project work across multiple locations including global offices

Qualifications and Desired Skills :

4 years plus of experience in sales, business process design, and / or consulting experience

Strong analytical, organization, problem-solving, and follow-through skills

Ability to work on large databases and synthesize them into useful reports and dashboards

High Proficiency with Microsoft Word, Excel, and PowerPoint

Hands-on experience with utilizing business intelligence tools, specifically Tableau

Excellent oral and written communication skills including listening and presentation skills

Ability to motivate change and influence individuals at all levels of the organization

Ability to assemble, interpret and apply critical thinking to data to help counsel decisions

Ability to think and influence both at the strategic and execution level

Ability to efficiently prioritize multiple tasks, projects, and target dates simultaneously

Experience documenting processes using project management methodologies

Expertise in a self-directed manner

Willing to do night shifts

RingCentral’s Global Service and Support team lead the post-sale experience for our customers making sure their every need is met, and that they’re able to use our products effectively and easily.

As our customers’ central point of contact, you’ll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means.

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it : we are recognized as the Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location.

Bottom line : We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote, and hybrid work options optimized for the ways we work and live now.

About RingCentral

RingCentral, Inc. (NYSE : RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform.

More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location.

RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

By completing your application for this role, you :

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RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions.

It is being serviced in the Philippines by its off-shore partner Acquire Asia Pacific Philippines, Inc.

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