Mandarin Service Desk - Global Contact Center
J-K Network Services
Taguig, PH
5d ago
source : Bossjob

Company Profile : A very well-known multinational contact center that provides excellent technology services and outsourcing organizations in the Philippines.

Position : ??Mandarin Service Desk

Location : ?Taguig City

Schedule : ?Dayshift Should be open for Shifting Schedule as well if needed

Industry : ?Global Contact Center BPO Company

Salary : ??P 70,000 - P 100,000 (Negotiable)

Benefits : ??Medical, Miscellaneous Allowance, Loans, Dental Sports (e.g. Gym) Performance Bonus, Free meals and Snacks, Monthly Gatherings and Outings.

Job Description

Bilingual resource that can provide support and can perform tasks either in other languages and English language.

Provides first line of support and resolves simple to complex technical and non-technical issues reported by users or systems.

This requires some degree of business, technical knowledge, system inquiry and password administration with the ability to solve most incidents at the time that these are reported.

Standard incident types that are supported by these services may include : software issues, hardware or server issues, network connectivity, password management and request for service.

Recruitment Process :

Initial Interview (Phone Interview)

Language Assessment

Hiring Manager Interview

Job Offer

Preferably Bachelor’s degree graduate

Excellent English communication skills both in written and oral

Proficient in Mandarin Language

Technical Support background is a plus but not required

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