Media Designer / Developer Supervisor
TTEC is helping organizations transformthe customer experience.
The world has changed. Disruptive technologies, social media, demanding customers, and an interconnected global economy have altered the face of business forever.
To compete, companies need to be smarter, faster, and more agile. They need the ability to deliver seamless, effortless experiences for their customers while providing strong returns to their shareholders.
To navigate this complicated and uncharted new world, brands need a partner with experience. TTEC helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement.
We hire only high-performing, highly-qualified, and passionate people to help us to build exceptional customer experiences.
What It Means to be in Digital Learning and Performance at Teletech
The Digital division at TTEC understands the need to operationalize transformation and strategy and that success for a client is tied to measurable results not just a PPT slideshow.
Learning and Performance is a full cycle, solution-providing, delivery-focused, get-down-and-dirty approach to solving our client’s most pressing customer challenges.
Our client companies come to us because they have unique business problems and they are looking for a true partner solution.
The brands that lead in customer engagement all have a commitment to culture that goes far below the surface. Each of these organizations has a systematic approach to training, rewarding, and continuously reinforcing their focus on the customer that permeates everything they do.
The Learning and Performance practice brings together its customer-centric methodology with innovative learning and organizational techniques to provide clients with the strategy, curriculum, training, coaching, social collaboration, knowledge management, and technology needed to build a company that consistently delights the customer and the employee while delivering value to the enterprise.
We partner with our clients to bring people, process, and technology together to turn one-off tactics into an operational program embedded with long-
term strategies and goals.
What the Role Really Does :
Partner with external clients and internal project.
Focus on adding value to the TTEC solution to win new business and grow the embedded base portfolio.
Manage resources including hiring, onboarding, training, coaching, development, compliance, and resource allocation.
Project Quality Validates knowledge base and curriculum for new launches and performance improvement initiatives. Instill continuous improvement toward knowledge base and related processes.
Ensures high standard for the quality control process.
Reporting and Metrics Develop weekly reporting on all programs assigned and complete workflow trackers. Create, build, and distribute custom analytics and reports based on goals and metrics.
Report on successes and lessons learned.
Works with key stakeholders to analyze development needs, create learning frameworks and materials, and follows through for successful management and implementation of leadership programs and initiatives for business support functions.
Key stakeholders include sales and operations executives, client sales partners, Learning and Development groups, and client decision makers.
Collaborates with sales, product marketing, marketing, operations and Learning and Performance leaders to present value based solutions to clients that drive Learning Innovation revenue.
Manage the implementation of learning, knowledge, and people management initiatives across verticals and regions.
Acts as consultant, as required, for projects within the business, providing expertise, solutions, and support to leaders across the enterprise in the area of Learning and Development organization.
Work cross-functionality within TTEC and with external vendors to identify and build innovative new learning solutions.
Report directly to the executive director for Learning Innovation.
What we’re Looking for :
An individual that will lead every day, live life passionately, seek first to understand, and always do the right thing while not being afraid to reach for amazing!
Prefer 8 to 10 years’ experience in operations and / or learning fields
BA / BS or equivalent experience
Advanced English skills
Ability to create client-centric solutions
Experience with Media development, UI / UX design, Digital content design and Gamification.
Understanding and familiarity with Learning Management and Knowledge Management software
Technical skills :
In-Depth knowledge of HTML5
Ability to use CSS to implement any layout with organized and clean stylesheets
Experience with Responsive design and Frameworks
Experience with creating APIs and Web Services.
Experience with Enterprise Service Bus technologies such as SOAP, JSON, XML, etc.
Excellent written and verbal communication skills.
Ability to propose, advocate and critique design alternatives to determine solutions.
Familiarity with PHP MyAdmin, browser-based MySQL administration software
Approximately 25% to 50% travel required
Keep abreast of developments in the learning, social, and knowledge management fields and works with others to implement new and innovative products
Build strong relationships with sales and operations executive management stakeholders, within TTEC and with client partners
An awareness of commercial realities and a confidence in dealing with people at all levels of the organization
Energy, enthusiasm and a genuine desire to produce outstanding work and enjoy doing it
A personal sense of responsibility and a willingness to go the extra mile for the client
A strong eye for detail and ability to work well under pressure
The ability to self-manage workflow and timelines to ensure projects are delivered beautifully, on budget and on time
Organizational skills and discipline with process and procedures
The cultural awareness to work with globally diverse clients across different time zones