Associate, Customer Experience
Italic
Manila
1d ago

Associate, Customer Experience

Manila / Operations Member Services / Full-TimeItalic is building the modern "everything store." We empower consumers to shop quality goods straight from the same manufacturers as top brands but at 50-80% lower prices.

For manufacturers, we provide the tools, distribution, and technology necessary to access a global customer base to build a completely new revenue stream.

As an Italic employee, your work will be on the cutting edge of cross-border commerce and you can expect to take on challenges never attempted before in our industry.

Our culture is obsessed with problem-solving to better serve our customers and manufacturers, and we make all of our decisions reflecting our mission to make a high standard of living accessible to everyone.

Operations The Operations organization is responsible for ensuring our customers have the smoothest, most delightful post-purchase experience possible, by managing the end-to-end supply chain from logistics, fulfillment, support, and more.

This team is deeply cross-functional and serves as the backbone for the entire company, with every department relying on the team for consistent delivery and optimization of all services we offer.

Italic is seeking an experienced customer experience associate to help us continue delivering an incredible customer and Italic Member experience as we rapidly grow our member base.

Huge plus if you have experience with monitoring and rapidly handling exchanges, replacements, and returns.

Responsibilities

  • Serve as the Italic brand voice on the front line with all of our customers
  • Deliver world-class customer support to members and prospective members of Italic
  • Monitor and handle fulfillment inquiries (tracking orders, handling returns / replacements / exchanges)
  • Assist with creating and documenting processes for scaling our customer experience
  • Requirements

  • Strong writing skills, detail-oriented mindset paired with strong empathy
  • Resourcefulness, great problem-solving skills, and ability to work independently
  • Experience with e-commerce platforms like Shopify or BigCommerce
  • Experience with support tools like Kustomer, Gorgias or Zendesk
  • Italic is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    We don't care about where you went to college or what fancy names are on your resume. Instead, we're looking for good people : good at work and have a good heart.

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