L2 - Product Support Engineer
Elevate Services
Taguig, PH
2d ago

Overview

Elevate is recruiting a L2 Product Support Engineer to provide professional L2 services to Elevate Software products. You will be expected to deliver very high level of customer service as well as technical expertise in order to ensure that all requests are resolved in a timely and friendly manner.

Responsibilities & Qualifications

Specifically, you will...

  • Act as an initial point of contact for all Product support requests.
  • Provide support via phone, chat and email.
  • Manage customer support issues on a daily basis, including verifying issues, isolating and diagnosing the problem, and resolving the issue where possible.
  • Respond, log and update Product support requests to logging system (Zendesk).
  • Remain accountable for timely and effective resolution of issues.
  • Coordination with the development team for effective resolution of bugs and enhancements.
  • Documentation of Product functionalities wherever required.
  • Skills for success

  • Deep passionate about technology and keeping the systems and your knowledge updated
  • Eagerness to work in a fast-paced dynamic environment for a quickly growing company
  • One who is looking for high visibility and unlimited growth potential
  • Willing to learn and work on additional technologies and platforms
  • Strong administrative skills and a penchant for technology
  • Experience

    3-4 years of support experience on SAAS based products.

    Excellent verbal and written communication skills.

  • SSMS, MySQL
  • Windows Server, Mac
  • Good to have technical skills : AWS Cloud services
  • Qualifications

  • B.E. / B.Tech. / M.E. / M.Tech. / M.S degree in Computer Science (or IT) or related field.
  • Company Information

    Elevate is the Law Company . We provide consulting, technology and services to law departments and law firms. The company's legal, business and technology professionals extend and enable the resources and capabilities of customers worldwide.

    Elevate's achievements and distinctions include :

  • Winner of the American Lawyer Industry Awards Best Alternative Legal Services Provider of the Year 2019.
  • Winner of British Legal Awards Alternative Service Provider of the Year 2019.
  • Winner of the IACCM Innovation and Excellence Awards 2019 - Outstanding Service Provider (Americas and Global).
  • Ranked as a Top Global Services Provider by Chambers & Partners five years in a row.
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