Senior Collections Representative - Quezon City& NCR

Optum, a UnitedHealth Group company

Quezon City, PH

6d ago

source : Bossjob

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get.

Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it'

s about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error.

Join us and start doing your life's best work.(sm)

As a Senior Medical Collection Representative with Optum360, part of the UnitedHealth Group family of businesses, you will work with your team members to help identify and resolve issues and serve as a resource for day-to-day operations.

Your primary role will be to contact and consult with patients and / or their families who have outstanding medical bills.

While ensuring that payment is received for these bills is important, you will also need to provide assistance and support to these individuals as they may be dealing with a medical or financial crisis.

This position is full-time (40 hours / week) with our site Hours of Operation from 10 : 00 am - 7 : 00 pm or 11 : 00 am - 8 : 00 pm with one Saturday per month (8 : 00 am - 2 : 30 pm.

We do require our employees to be flexible enough to work any shift, any day of the week during those hours.

Primary Responsibilities :

Serve as a resource or Subject Matter Expert (SME) for other team members or internal customers to help identify and resolve issues

Handle escalated and complex customer issues, helping to provide resolution and settlement of account

Contacts customers through a variety of methods (e-mail, form letters and phone calls) to discuss, negotiate payment and resolve outstanding medical bill accounts and balances

Obtains agreement, after discussion with customer, on potential balance payoff and / or payment terms within stated level of authority and guideline limits

Performs research and documents on various computer systems customer information regarding current status, payment expectations, notes of conversations and other relevant information

Prepares and submits reports to internal management on status of outstanding medical bills and proposed / planned payment settlement details

May in some instances transfer settlement of account and related information to external collection agencies and remains in contact with them regarding further payment activity

Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and / or re-assignment to different work locations, change in teams and / or work shifts, policies in regards to flexibility of work benefits and / or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment).

The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications :

Minimum 1 year of Customer Service Representative (CSR) experience OR 1 year experience in an office setting, call center setting or phone support role using the telephone and computer consistently OR recent college degree (2 or 4-year)

Healthcare Collections experience

Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications

Ability to work regularly scheduled shifts within our hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and / or weekends, as needed

There are several steps in our hiring process - it’s a thorough process because we want to ensure the best job and culture fit for you and for us.

In today’s ultra-competitive job market, the importance of putting your best foot forward is more important than ever. And you can start by completing all required sections of your application.

i.e. profile, history, certifications and application / job questions). Once you submit your resume, you’ll receive an email with next steps.

This may include a link for an on-line pre-screening test that we ask you to complete as part of our selection process. You may also be asked to complete a digital video interview, but we will offer full instructions and tips to help you.

After you have completed all of these steps, you can check on the status of your application at any time, but you will also be notified via e-mail.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone.

So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve.

Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential.

For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere : Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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