Application Support Analyst
The Citco Group Limited
Makati City, Manila
1d ago

Description

Application Support Analyst

About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide.

With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

About the Team & Business Line :

Proprietary software solutions and innovation are at the core of what differentiates Citco in the alternative investment space.

Through our network of global development centres, Citco invests heavily in technology development, security, and infrastructure to ensure our clients continue to receive award-winning products that underpin our commitment to service excellence.

As a core member of our Product Support team you will work with dedicated professionals to ensure our clients maintain access to their critical information assets while keeping Citco ahead of industry trends.

Your Role :

The ideal candidate will have strong interest & background in Applications Support and with the ability to learn quickly the business and the supporting applications from the inside out.

The primary purpose of the position is to provide Applications Support for the three Divisions : Citco Group, Citco Fund Services (CFS) and Citco Governance Services (CGS), to ensure global support coverage in accordance with Service Level Agreements.

The Applications Support Analyst will work closely with business teams dealing with complex issues, solving them or escalating to other members of the Technical Groups or Third Party Vendors of the applications that we support.

This position is key within our IT Group in terms of how we support the business and will be working across multiple applications and business units.

The role will be both technical and business orientated, as such the Analyst will be someone that can provide the right levels of technical support and being business operationally driven.

  • You will administer & resolve support requests coming from application users through Service Desk Ticketing System
  • You will develop and maintain a working knowledge of business applications that we support
  • You will help in preparing user documentation on supported applications and upgrades
  • You will Install client components on user machines and assist with resolution of technical issues pertaining to these
  • You will act as liaison between business users, technical support teams and application developers / vendors
  • You will participate in discussions whenever upgrades or new functionality is introduced to the applications
  • You will help in providing useful information that could be used for troubleshooting performance related issues
  • You will participate in the testing and release process with business units for new and improved applications.
  • About You :

    Background / Qualifications :

  • You have Bachelor’s Degree in technology or equivalent work experience
  • You are mature, proactive person willing to accept responsibility and provide leadership
  • You have the ability to work in fast paced, complex Business & IT environments
  • You are well rounded individual possessing a high degree of initiative
  • You have demonstrated proficiency in interpersonal and communication skills including oral and written English.
  • Previous Work Experience :

  • You have minimum three years’ experience providing applications support (working in a helpdesk or similar environment) preferably within the Financial Sector required OR
  • You have minimum two years’ Data Management experience, developing SQL queries, extracting, manipulating, and migrating data between application databases for reporting purposes and troubleshooting
  • You have experience working on the technical side, interacting with infrastructure, DBA, process development, configuration and testing teams, preferably with Microsoft Technologies e.g. Dot Net
  • You have good working knowledge of MS Excel, in particular pivot table services and data import / presentation
  • You have knowledge in the following tools or applications desirable :
  • ViewPoint, Exact, Oracle EBS, Box, JIRA, Confluence, Tibco BPM, RedHat Drools, Qlik Sense, QlikNPrinting

  • You are able to set priorities, to be flexible with a high degree of accuracy
  • You have flexibility in work schedule according to project and business needs
  • You can perform other duties as assigned by the Team Lead.
  • Other :

  • You must be able to work in high-pressure environment, either independently or as part of a team
  • You have flexibility in work schedule according to project and business needs
  • You must be able to organize and prioritize tasks
  • You have flexibility and ability to deal with change.
  • Our Benefits

    Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs.

    Ask us about specific benefits in your location.

    We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the people we hire, and the culture we create in our organization.

    Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.

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