Application Support Analyst
Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide.
With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.
About the Team & Business Line :
Proprietary software solutions and innovation are at the core of what differentiates Citco in the alternative investment space.
Through our network of global development centres, Citco invests heavily in technology development, security, and infrastructure to ensure our clients continue to receive award-winning products that underpin our commitment to service excellence.
As a core member of our Product Support team you will work with dedicated professionals to ensure our clients maintain access to their critical information assets while keeping Citco ahead of industry trends.
Your Role :
The ideal candidate will have strong interest & background in Applications Support and with the ability to learn quickly the business and the supporting applications from the inside out.
The primary purpose of the position is to provide Applications Support for the three Divisions : Citco Group, Citco Fund Services (CFS) and Citco Governance Services (CGS), to ensure global support coverage in accordance with Service Level Agreements.
The Applications Support Analyst will work closely with business teams dealing with complex issues, solving them or escalating to other members of the Technical Groups or Third Party Vendors of the applications that we support.
This position is key within our IT Group in terms of how we support the business and will be working across multiple applications and business units.
The role will be both technical and business orientated, as such the Analyst will be someone that can provide the right levels of technical support and being business operationally driven.
About You :
Background / Qualifications :
Previous Work Experience :
ViewPoint, Exact, Oracle EBS, Box, JIRA, Confluence, Tibco BPM, RedHat Drools, Qlik Sense, QlikNPrinting
Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs.
Ask us about specific benefits in your location.
We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the people we hire, and the culture we create in our organization.
Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.