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NeksJob Philippines
Marikina, National Capital Region (PH), PH
1d ago

Fraud Analyst Pioneer Travel Account at Pasig City Earn 35k monthly

Job Highlights

Earn 35k monthly salary

Endless career advancement opportunities

Best-in-class healthcare benefits from Maxicare

Job Description

In this role you will :

  • Monitor real time queues and observe customer transactions to identify fraudulent activity such as account take over, friendly fraud and other similar risks
  • Make and execute decisions regarding validity of travel booking and work cooperatively with the internal and external stakeholders to recognize trends and update system accordingly
  • Review, investigate and make decisions for each travel booking transaction within SLA defined by the stakeholders
  • Responsible for rejecting the majority of fraud orders on a daily basis and escalate complex or unusual cases to the Team Leader
  • Detects and investigates patterns of suspicious customer behavior and fraud trends
  • Investigate cases based on transaction patterns and trend analysis
  • Researches and responds to inquiries from our client related to travel bookings and payment methods
  • Research and conduct a deep dive investigation regarding False Positive cases and send a report together with a recommendation to our client
  • Perform chargeback analysis; recommend rule additions or modifications to close any gaps identified
  • A perfect candidate has :

  • 3+ years experience in ecommerce or travel fraud detection and prevention or equivalent travel analytical background is preferred
  • Critical thinking skills with the ability to detect and analyze activity in a travel environment using multiple web-based tools
  • Experience with fraud detection tools such as Sift is a plus
  • Experience in working in the travel with basic knowledge of using GDS is a plus
  • Excellent communication skills, both verbal and written
  • Interested and qualified applicants must send an updated resume to maybelle

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