Pasig | Product Support Specialist | Agent Position
Sitel Philippines inc.
Pasig, Metro Manila, Philippines
12d ago
source : Kalibrr, Inc.

Job Description

As a Customer Service Associate, you will assist customers with concerns regarding their accounts. Recommend potential products or services to management by collecting customer information and analyzing customer needs over the phone.

Responsibilities

  • Manage large amounts of incoming calls and / or Generate sales leads
  • Identify and assess customers’ needs to provide solutions
  • Build sustainable relationships and trust with the customer through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods / tools
  • Meet individual / team targets and metrics
  • Handle customer complaints, provide appropriate solutions and within the set time limits
  • Follow up to ensure resolution
  • Process customer accounts and keep records of customer interactions
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers
  • Show this ad / mention to our Front Desk Officer that your job source is KALIBRR to avail of EXCLUSIVE PERKS :

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    5. Get 500 cash welcome bonus

    6. Be Entitled of 3k Training Completion bonus

    Minimum Qualification :

    1. Finished at least two years in college. with or without call center experience

  • Terms & conditions apply
  • Applicable to Metro Manila - Online candidates / hires only
  • Requirements

  • Customer Service orientation and ability to adapt / respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Completed at least 2nd year in college
  • High School graduates with at least 6 months to 1-year call center experience
  • Apply
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