Benefits Administrator
Quezon City
22h ago

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place.

We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

Job Description ROLE AND RESPONSIBILITIES The role is responsible for overall Flex Benefits Plan Administration for outsourced clients.

The Flex Benefits Administrator manages all client eligibility processes and partners with other Group Benefits resources to analyze and troubleshoot all member eligibility related issues.

Support clients’ open enrolment by partnering with the Flex Consultant, the Flex Benefits System Specialist, and the other CFB resources.

The Opportunity The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Administrative Services Benefits Administrator with the resources to solve critical problems for the future of our business, which is why we need you.

  • What motivates you? You obsess about customers, listen, engage and act for their benefit You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes You thrive in teams, and enjoy getting things done together You take ownership and build solutions, focusing on what matters You do what is right, work with integrity and speak up You share your humanity, helping us build a diverse and inclusive work environment for everyone We are looking for someone with : Graduate of any 4-year Business Degree course Strong knowledge in MS Office Suite (MS Word, Excel and PowerPoint) Fast computer typing skills (40 words / minute and up) Excellent written and verbal communication skills - ability to converse effectively using the English language;
  • and Ability to compose a grammatically correct, clear, and concise email A good eye for detail and sharp analytical skills Team player as well as ability to work independently in a changing environment Preferably with previous related work experience (at least 1 year) in the financial services or BPO industry and demonstrated service aptitude Nice to Haves : Excellent phone etiquette skills are preferred Knowledge of Vital Objects Benefits Administration Systems or similar systems Excellent organizational, planning, prioritization and follow up skills Good organizational and time management skills to handle multiple tasks Effective coping skills and an outward positive attitude toward work and change Must be able to multi-task and work independently in a fast-paced environment On the job you will : Acting as the plan Administrator for Full Administration Service clients : manage the day-to-day administration of assigned policies, including terminations, changes, retirements, processing of member update, payroll files and billings through benefits administration software;
  • Process all member-related eligibility requests on a daily basis Manage the client inbox items and provide follow up within 24hrs Administer all member eligibility processes Research, analyze and correct any errors resulting from the Client eligibility file and educate client on root cause Use own system knowledge and Flexible Benefits expertise to research and analyze member eligibility and payroll file related issues, understand the root cause, correct the issue and suggest preventive measures for future occurrences Provide accurate and thorough answers to client requests and questions Partner with the Call centre Representatives and other Group Benefits resources to resolve issues and process requests received by the call centre Raise any issues and administration incidents to the Supervisor Manage all pre and post enrolment processes and ensure delivery deadlines are met Provide support to the implementation team on the installation of new business and ensure that delivery deadlines are met;
  • Occasionally required to participate in client meetings for BPS; Communicate changes to team members and other Group Benefits business units as required (i.

    e. Customer Service Centre) Our commitment to you Our mission : to be a part of making Decisions Easier and Lives Better A leadership team dedicated to your growth and success A bold ambition and set of goals to be a leader in driving transformation in our industry Our best.

    Every day. Learn more about opportunities with us at Every career at Manulife / John Hancock provides the opportunity to learn new skills and move your career forward.

    Ready to make an impact somewhere? What are you waiting for? Apply today. About John Hancock and Manulife John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better.

    We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions.

    Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021.

    Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.

    com. One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, and education savings plans.

    Additional information about John Hancock may be found at Manulife is an Equal Opportunity Employer At Manulife / John Hancock, we embrace our diversity.

    We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

    We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

    It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.

    All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife / John Hancock policies.

    To request a reasonable accommodation in the application process, contact recruitment

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