Resource Planner
Sutherland
Cubao, Manila PH
3d ago

Job Description

Sutherland is seeking a strategic-thinking and analytical person to join us as a Resource Planner. We are a group of hard-

working and forward-thinking individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Specialists in this role get to :

Set the path to success : Oversee, manage, and track forecasting of monthly and weekly volumes for successful planning.

Strengthen relationships : Establish and maintain communication with clients and / or team members; understand needs, resolve issues, and meet expectations.

Impact the bottom line : Produce solid and effective strategies based on accurate and meaningful data reports and analysis and / or keen observations.

Influence the lives of others : Develop, train, and manage team members.

Take the lead : Develop an internal future managerial pipeline to fulfill quality and adequate talent needs.

Qualifications

Our most successful candidates will have :

  • Two+ years of workforce management experience in a contact center environment
  • English and Spanish proficiency
  • Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
  • Ability to be customer-oriented in managing communications and issues
  • Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
  • Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
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