German Helpdesk Support Specialist
J-K Network Services
Pasay, PH
6d ago
source : Bossjob

Company Profile : This Company is an IT Company that provides different software technology for different industries.

Position : German Helpdesk Support Specialist

Industry : IT Company

Location : Pasay City

Salary : Up to PHP 90,000 gross

Schedule : Shifting (2 days off)

Work Set-up : Temporary work from home setup

Benefits :

  • Competitive Salary package
  • FREE VISA Processing
  • Upon Hire : Life and Accident Insurance
  • 10% Night differential rate
  • Upon Regularization (6 months) : Attendance Bonus
  • Leave and HMO coverage
  • Technical equipment will be provided by the company
  • Government-mandated Benefits
  • Responsibilities :

  • Provide solutions for network and system related issues
  • Assist customers for improving processes related to system issues
  • Update and document external client issues
  • Responding to technical support tickets.
  • Talking directly to the customer to determine the nature of the technical issue.
  • Recruitment Process :

  • HR Interview
  • Technical Interview
  • Language Screening
  • Final Interview
  • Job Offer
  • Apply now and bring home an exclusive J-K Network Hoodie once you get hired from any of our clients!

  • Can speak fluently in German and English language
  • At least 2 years in college
  • BPO experience in Technical Support is a plus.
  • Familiarity with the ticketing system is a strong advantage.
  • Must be willing to work in different shifts.
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