Job Summary: The Consultant position is responsible for the delivery of implementation services for NetSuite customers in a post-sales environment. Working with the rest of the Professional Services department, this position will quickly assess customer needs, develop innovative plans to solve their problems and implement these plans to the customer's satisfaction. A Consultant must have a passion for helping customers find creative ways to more effectively run their businesses. Finding new ways to constantly improve the satisfaction and loyalty of our customers is a top priority. Working with aggressive timelines and a full customer portfolio is required. This position is not expected to travel. Key Responsibilities
Provide implementation services to new and existing customers Document and validate customer’s business requirements and map to NetSuite functionality Configure/customize NetSuite application to meet customer’s business requirements Conduct personalization sessions (on-the-phone and in-person) and document with meeting minute summaries Attend internal project meetings and provide status on progress of activities and deliverables Contribute to internal PS initiatives Document solutions and contribute to solutions repository Document Leading Practices and share with PS practice Participate in SME program in area(s) of interest and expertise Focus on Continuing Education Contribute to internal PS knowledge share; Review posted feedback on a continuous basis Participate in Continuing Education sessions Be fully versed on functionality released with each new product upgrade Problem Solving Works on problems of diverse scope where analysis of data requires evaluation of numerous factors Demonstrates good judgement in selecting methods and techniques for obtaining solutions Documents, troubleshoots and escalates Support issues outside defined parameters Demonstrated experience in translating customer business requirements into workable business solutions, either as a software solution or a re-engineering initiative Ability to resolve routine issues per defined parameters and procedures, and escalate when necessary Ability to document reusable solutions Autonomy Works fairly independently Ability to influence customers to modify current business practices, as required Ability to manage scope and expectations with the customer Decision Making Generally receives guidance and direction from other project resources (Senior Principal Consultant, Consulting Technical Manager, Project Manager), Team Lead, and PL Ability to engage in the Sales process with some guidance from Management Interpersonal Skills Strong written and verbal communication skills Strong presentation skills Ability to establish credibility and rapport with internal and external stakeholders Ability to work within project teams, and collaborate cross-departmentally Ability to communicate effectively with functional and technical resources Soft Skills Customer relationship acumen and strong consulting skills Ability to manage multiple projects Technical Skills Mastery of Microsoft Office Products Experience with software in a SaaS environment including any experience with Accounting/ERP, CRM and Ecommerce Some consulting experience with QuickBooks, Great Plains, Microsoft Dynamics, Intacct, SalesForce.com, Upshot, ACT, Goldmine, MAS 90, Siebel, Oracle, SAP, PeopleSoft, JD Edwards, NetSuite Ability to effectively implement an ERP, SFA/CRM or Ecommerce Solution Understanding of common industry standard business practices, such as ERP, SFA/CRM, or Ecommerce Understanding of different industries and how NetSuite applies to the customer’s business practices Education Bachelor’s degree, preferably in Accounting or Management Information Systems Professional Experience 5+ years’ experience in systems applications consulting, either internally via an IT organization, or externally with a consulting firm or software provider Solid experience in Business Process Mapping and Change Management Promotion Criteria Demonstrates advanced knowledge in at least 1 major area of NetSuite functionality – i.e. ERP, CRM, Ecommerce, OpenAir Regularly exceeds personal utilization targets on a quarterly basis Exceeds Customer Reference Targets and Customer Satisfaction Survey Score Targets Contributes to internal PS Knowledge Share Demonstrates ability to manage multiple projects simultaneously Reports To Practice Manager / Team Leads
Detailed Description and Job Requirements
An experienced consulting professional who has an understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices.
Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May act as the team lead on projects. Effectively consults with management of customer organizations. Participates in business development activities. Develops and configures detailed solutions for moderately complex projects.
5-7 years of experience relevant to this position including 2 years consulting experience preferred. Undergraduate degree or equivalent experience. Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Ability to travel as needed.